Why are Freightliner Dealer / Shops all stooges?

Well I know why people buy more upscale trucks. When I had my Volvo, the people that worked on the Volvo's, especially here in Phoenix were all first class.
A few days ago my water separator went bad on my Cascadia ( Cummins ISX ). This absolute stooge service writer at a Freightliner shop in Fountain Colorado, said he couldn't change that and my fuel filter, but he would put it on the computer to see what the code said for $145.

This is the definition of a stooge. Every Freightliner place is like this.

Being as it has a Cummins, I drained the separator and took it about 30 miles south to the Kenworth dealer in Pueblo.
That service writer listened to what I had to say, said " Yea sounds like filters. We're having a meeting right now. Drop your trailer, park on that line, and we should be able to get you in about an hour."
He said clogged filters will throw a code, so saved my money there.
Changed filters. Purred like a kitten, code cleared.

I always liked the Shakers, cause its the most common. But everywhere I turn, every Freightliner dealer / shop is just a hangout for stooges.

 

Well the kid that does my PM's had those filters on so tight, I couldn't budge them with a strap wrench, and I thought if I snap something off, I'm really gonna be in a pickle.

 

I know those guys at that Kenworth dealer have made a customer. I pick up there a lot, and they will get any of my motor work.