To TONU or NOT to TONU... That is the question

If the load was measured wrong by the shipper then the shipper owes TONU. If they dont pay it you should pay it. Out of your pocket. Or drop that crackerhead shipper that cant read a tape measure. If he is a million dollar account then that is a drop in the bucket.

 

company drivers get tired of crap that rolls there way also. and they usually move on. maybe you shouild give MOVING ON some consideration also. if you can't deal with the crap that rolls your way. cuz i don't think there's any type of print anywhere that gaurantees you a happy camper on every load.

 

" As far as the visitation offer... you're more than welcome to drop by"

I'll bring the beer. Sounds like you're down a buck or two from looking after your driver

 

That is why i move on to the next load...The problem lies with ''needy desperate'' drivers that will put up with anything to make a BUCK....SAD

 

It is a Million Dollar account...Brokers/Companies and Agents will toss a driver under the bus any day of the week,before they loose a customer....Welcome to the dirty game of trucking..

 

Well All/ well most of you have brought valid points to this, BUT Good customer or bad somebody needs to hold there feet to the fire! To many customers think its just a truck and who care, we can just get another. Industry wide its become acceptable to screw the agent/ driver and its our fault! The big box companies suckup so hard and bid so hard against each other just to get the account it hurts everyone. The shippers look at as a norm now. As far as OD loads heck Ive had build sheets sent to me and the Dims are still wrong, plus add height of your trailer, cribbing the way its loaded can change the dims, there are a lot of variables with OD loads. Now if its just a total screwup all around, Yea I count on my agent to go to bat for me and get me that TONU or detention time, but I never count on getting it. ( the difference between a good agent or bad). Now if its a customer that Ive been getting a load a month out of and its a total screw up on either my part or theres I might be a little forgiving. sometimes it happens!
The biggest thing you all have to remember AGENTS and BCOs, is this is a customer service industry, good service = good work good loads, that's what generally sets LS aside from the BIG BOX companies. a lot of the customers I deal with will only load LS trucks because of our professionalism. I mean this by how we look, work and act!
No I cant speak for the dryvan side but I tend to see those guys getting beat up a heck of a lot more than anyone else, To much completion and to many crooked brokers and shippers who just don't plain give a dam about anything but them selves.

 

Asking the agent to pay out of pocket for mistakes made by others is absurd. I operate in good faith that my customer knows what he's talking about. If it turns out that he made a mistake, I have no problem asking him for more money to correct the mistake. That having been said, if the driver doesn't have any desire to save the load, my loyalty to him drops in proportion to his apathy. If I sell a 40K lb load and it turns out to be 45, I will get you additional money. If it's 52K, I'll get you a TONU, if it's 45 and you drive off site before I can correct the problem, what loyalty do I owe you?

 

This BCO deadheaded 500 miles to pick up this load. So he had $350.00 in fuel alone. Plus 8 hrs of driving time. He needs $1000.00 to cover his time. When he showed up the load was too tall for him to haul under Landstar's mickey mouse rules. So he cant move it . He is owed $500.00 TONU. But once again the truck driver gets screwed. Nobody looses money here but the truckdriver.

 

What are Landstar's Mickey Mouse rules? All I have to go by is what is legal and what is not. If the load is illegal for the type of truck the shipper ordered, I will fight like Sherman to get a TONU. If the load is legal, but inconvenient for the driver, I will fight to get him enough money to compensate him for the added aggravation. If he decides the load is not as advertised, and makes no effort to fix it, I am expected to give him two weeks of my income? You realize we only get paid if we move a load right? So if the driver shows up and leaves, I get nothing. There is no equivalent of a load booked, not picked up for us.