TD Electronics (Top Dawg Electronics)

I had a very bad experience with Top Dawg Electronics and want to warn anyone that though they now call themselves TD Electronics (they probably had to change their name because of their bad reputation), they are still Top Dawg. I bought a product from them at a truck show and tried to return it after it didn't perform within a couple of weeks.

I copied & pasted the letter (below) I had to send to VISA for a refund, which they did

First of all, they only answer their phone with a simple “hello” and will not give their name if you ask for it. When you ask what company this is they ask you what co. you are looking for. I explained my dissatisfaction with their product to the screener on the phone and I eventually got the right person to speak with. His name is Antwon. After leaving a message for him to call me twice I finally made a call where he actually was the first to answer the call and I told him in detail why I did not want the headphone. He said I couldn’t get my money back since there was a seven day return policy and I was over that. I argued against that and he said it was right on my receipt. I told him I had the receipt right in front of me and it did not say anything about seven days. He then told me he could stretch it to 30 days but he said I was already past that. I corrected him since it was 11/1 and I bought it on 10/8. There was a long silence. He then told me he would check into it and call me back.

Here are the issues I told him I have with the headset :

· The headset is too tight and gives me pain around the ears no matter how I wear it.

· The reception is not good – people sound muffled, not clear.

· The people I spoke with on the headset said they heard noise all the time. So, the noise cancelling feature was non-existent.

· While wearing the headset all the outside noise was shrill and gave me a headache.

· The charge cord was too short – only 40”.

When Antwon did call me back he told me they couldn’t do anything about it, then offered to replacement with another product, which I told him I wasn’t interested in. After some arguing, he said he would send an email with instructions for sending it back for a refund (a copy of his email is attached). This email promised a refund for the headset if returned in “like new condition”. Even their website (autero.com) claims a 24 hr. turnaround on RMA’s on the “support” page. If you look at the “contacts” page on autero.com it has the same address as topdawgelectronics.com has on their “contact us” page. I followed the instructions and mailed it on 11/7.

They received the headset on 11/10 according to the UPS tracking. I called to check up on it at 9:45 am on 11/15. They said Antwon would call me back in 15 minutes. I called again at around 11 am and was told he would call me back. I left another message at 12:30 and he returned my call at 1pm. He said an evaluation team had looked at it and they could not recreate any of the problems I had with the headset during their “evaluation” of the headset. This was another unpleasant surprise since I had done all that I was instructed to do in their email and now he was going back on his promise to refund it. I countered, “You couldn’t recreate the pain in my ears? You couldn’t recreate the cord being too short?” I then affirmed that the other complaints were just as real and I wanted my money back. He said they couldn’t refund it and they would have to send the headset back. I told him not to send it back to me since I didn’t want it. When he told me there was nothing he could do, I told him to send me an email of what he just told me. That email is attached with this paperwork.

I would like a full refund of the headset for $86.59 + $9.69 for shipping it per Antwon’s instructions (a copy of the email is enclosed) for a total amount of $96.29.

Thank you