STAY AWAY FROM FREIGHTCENTER.COM, Palm Harbor, FL

Yep.. they're real creeps. Had a driver DH 200 miles to PU a "Hot Load" load for them. Had driver wait all day at shipper while freightcenter.com was promising that the load was good and that he'd "straighten out the problem" and get my driver loaded. In the end he ended up telling us.. "not my problem.. No.. not sending u a TONU either". First and only time I've ever had that experience in this business. I ended up paying the driver out of my own pocket for DH and layover. Will never do business with them again. This was well over a year ago but will never forget the arrogance of the guy we were dealing with.

 

florida has always been full of guys and companies like this. the new bond requirements may have helped,but i just stay away from any of these guys based in florida.

 

I don't feel good about leaving any person/company bad marks. I understand that sometimes certain things don't always go as planned. I work for a very unique craftsman shop. My boss had contracted with FreightCenter for shipment of a high dollar / high profile project which our staff put their hearts and souls into. The service that was provided to my employer was not only unprofessional, but completely dishonest. They failed on their end to place our product into the hands of a very important client who relied on us to deliver a one of a kind order, and once discovered their error, did not even offer a solution to satisfy our client. Needless to say, recent months have proven challenging on income. This was a vital contract that would have brought much needed financial relief to our staff. This failure has kept money out of the hands of those of us who could really use it. At a time when our situations are uncertain, the lack of professionalism combined with a resistance to work with my employer has added un-needed strain on all of us. I would suggest that this is a firm that has an element that does not take their responsibility to clients seriously, especially when it counts. We have paid a heavy price for making the mistake of using this service.

 

Was it Freight Center themselves or the trucking company they hired that was responsible for the problem with your shipment?
I'm not taking sides here but sometimes a bad trucking company causes problems that the broker doesn't see.

 

I'd also be curious as to why freightcenter was contracted specifically, and for what. There's a lot of variables here we don't really know, as yet.

Not that I'm taking sides either- but this is definitely one of those, "I feel like there's more to the story" situations.