Schneider dropped the ball... twice.

In early November of 2021 I applied for a job with Schneider OTR. I had been in contact with a recruiter, Chee. After a few weeks I didn't hear back so I went to the Schneider website and saw that my application had been withdrawn. The reason was because Schneider had no job openings in USA-American Samoa which is an unincorporated territory of the United States located in the South Pacific Ocean, southeast of the independent state of Samoa.

I notified the head of Schneider Recruiting Department and stated that, due to the bizarre entry, and that I applied for OTR in Florida, I would like to know what is going on. I even asked for another recruiter, but they said no.

So finally this recruiter, Chee finally gets back to me and says that I need to reapply for the job I want. No one offered an explanation as to where this USA-American Samoa came from, who entered it or how it even appeared. Perhaps Chee is from the USA-American Samoa... who knows, but I can assure that I didn't see any job openings in the USA-American Samoa area, and if I did, I would not have applied for that area living here in Florida.

The recruiter Chee and I spoke over the phone and through emails discussing my next move so we decided to move forward in getting me into training and back on the road again. I went through their DOT Physical and drug screening and they sent me a prehire form and a schedule with a preplanned trip info sheet. I asked about a rental car and hotel information and he said that I will be all set to go to Budget Rental and pick up my car. I still didn't have any hotel information but thought I would figure all that out as I went along.

That morning I got all packed and headed to the car rental place. I told the guy at the counter that I was there to pick up my car, but he couldn't find me in the system. If asked to provide a employee or driver number when picking up the rental car, there's a number I can give them...nope, can't find that either. If there's any issues and need verbal confirmation of your travel, your travel requirement can be validated by calling Monday - Friday 7:00 a.m. - 7:00 p.m. CST, Saturday 10:00 a.m. - 2:00 p.m. CST and Sunday 8:00 a.m. - 4:30 p.m. CST.

So I call the number and the guy tells me that he also cannot find any reservation information on me, car rental nor hotel... reason is, my recruiter never called anything in. He gives me another number to call in which I am now sent to an automated answering system, you know, press this for that then press that for something else. I finally get to the correct department only to be told that they're open during the week days, but closed on the weekends. I am then transferred to an operator where I sit on hold for a very long time. By this time I am pissed. Will be looking for another company that doesn't treat its future employees like crap.

 

To me, an example of the way a company is ran and how you're treated starts at the front door. If Schneider is aware of how their recruiters are doing their jobs (and I'm sure that they are, if not they do now) then they would want to make a good impression from the start.

Any one person or department that is connected to a company is under the control of that company. Me, being a driver for a company fails to complete an agreement made between shipper and receiver. If I know in advance that I'm unable to complete my services, I give all those involved a heads up so alternative plans can be made.

If I fail to communicate any foreseeable issues in a timely manner, then my job is on the chopping block. Anyone and everyone knows that something may or may not come up during operations, but if it happens regularly, then something or someone has to change.

If there's no change set forth to correct any further mishaps, then it's an example of what you and I can expect throughout that company. So, this is what I see when I enter into a business transaction, rather it be buying a car, going into a doctors office or something as simple as walking into a laundromat.

Buying a car - sales person is either going to ignore you or try smothering you to compete with others for a sale. Doctors office - people sitting around grumbling, people bleeding without anyones attention, women agonizing in labor, I'd walk back out. Laundromat- dirty floors, druggies hanging out, people sleeping on the floor, out order signs taped on machines on old yellowing paper.

It all starts by appearances. It's easy to miss judge people and businesses once, but if there's no change in behavior after a second or third visit, the people involved through the chain of command simply don't give a rat's butt about the people they're trying to connect with.

 

yes, everything was confirmed via email. Would you like me to post the emails too?

 

Rental Car Information:
A rental car will be booked on your behalf. No upgrades or changes can be made. When you pick up the vehicle, request the pre-paid fuel option or fuel service to allow you to return the vehicle without a full tank of gas. If rental car location does not allow this option, you will be responsible for returning the rental car with a full tank of gas. If fuel is needed on the way to orientation, you will be responsible for the cost of filling up the rental car. Save your receipts to be provided to your trainer for reimbursement.

The rental car will need to be returned prior to checking into the hotel. Call either the Uber or cab listed on the rental car itinerary that is provided by Schneider to bring you to your hotel. If no Uber or cab is listed, you will need to call your own Uber or cab. All Uber or cab fuel receipts must be provided to your trainer for reimbursement.

You must be hired and successfully complete all conditions of your employment offer to receive reimbursement.

If asked to provide a employee or driver number when picking up the rental car, please provide 1440000.

Safety is our number one core value. You are to follow hours of service when traveling by rental car. Never drive if you are feeling ill or tired. If your travel requires you to drive over 11 hours to get to orientation, you will need to book a hotel room for the night. Contact Fox World Travel no later than 7:00 p.m. CSTat 855-714-2587 and they will book a room for you on behalf of Schneider. Schneider's company policy prohibits use of hands-free or hand held phones and other electronic devices while driving a rental car under Schneider.

Please print out your Travel Authorization Letter attached to this email and have it available to you in the event you need it. This document confirms your travel is essential. If you have any issues and need verbal confirmation of your travel, your travel requirement can be validated by calling 800-558-6706 Monday - Friday 7:00 a.m. - 7:00 p.m. CST, Saturday 10:00 a.m. - 2:00 p.m. CST and Sunday 8:00 a.m. - 4:30 p.m. CST.

Day of Orientation:


Orientation Start Date: Schneider has reserved a place in our orientation for you on February 14, 2022 at 7:00 a.m.

If you are staying at the hotel, please be in the hotel lobby at 6:00 a.m. to take the shuttle to the orientation location and leave your personal vehicle at the hotel. If you are not staying at the hotel, please drive to the training location.

Orientation Location:
2420 Starita Rd.
Charlotte, NC 28269
704-599-7575

Follow up email:
On Feb 9, 2022, at 1:58 PM, Thao, Chee <ThaoC3@schneider.com> wrote:

"I will give you a call tomorrow to set up rental car."
Yes, we spome over the phone and confirmed everything. Point is, recruiter didn't follow through.