RMIS

Could get worse too. They announced restructuring and layoffs.

 

Take a breath.....

 

Hey brother, whats that email about, have got the same thing in the morning lol wondering what to do next

 

I am a former employee of R.M.I.S. and I can tell you some inside information about the company and why it is the way that it is. R.M.I.S./Truckstop.com is terrible. It's the worst job I've ever had and I've worked food service for 5+ years prior to my tenure at RMIS. but the issues I see online can be explained as follows

1.) Insurance certificates being processed and taking forever:
The company is incredibly cheap and self serving. pre-covid they dragged their heels when it came to hiring new employees. After truckstop.com took over the bussiness and RMIS took on a contract from Amazon it got 1000% times worse. In one company meeting I attended they remarked how truck stops number 1 priority was paying off various accumulated debts they owe rather than growing the company. To achieve this end they set up miles of burocratic red tape to ensure hiring new employee's who could assist carriers (truckers) and process certificates of insureance was as difficult as possible. I once asked my boss about new employees coming in to join the company (at the time i was taking 250-500 calls a day) management remarked 1 new employee a month was the most I could expect because a "mass hiring" which is what the company needed would be "too risky" because they feared people hired on that way would quit during training or not work out long term. It took at least 7 days for the company to process a certificate due to poor staffing and a badly configured computer system. THAT WAS BEFORE I LEFT It likely takes longer to get it processed. HOWEVER rather than let employees tell customers the truth, they forced employees to lie and not give a specific answer (the idea being that "owning up" to a fault such as this would show weakness of the company and make them look bad) this made truckers who called in angry and demand to speak to a manager. Managers TECHICALLY could get insurance certificates processed faster HOWEVER managers would avoid employee's like that like the plague and ignore the employee making the expiated coi (certificate of insurance) request like the plague. however if the people rmis ACTUALLY worked for , called in, aka the brokers (amazon, ch robinson, jb hunt, penske) RMIS would always bend over backwards to rush a coi processing. sadly RMIS really didnt care (despite pretending to care) how the carriers/truckers were or if they lost money (they really SHOULD care though) it used to only take 3 days to process a coi at normal speed and 1 day to rush process. However after the amazon contract and covid happened more work was needed, however RMIS refused to hire more people to make that work get done cuz it would cost them more money.

2.) they treated their employee's like dirt:
they micro-managed us every step of the way. using the restroom was enough to get us called into the managers office and reprimanded for "abusing your restroom privilege's" They expected customer service representatives to know everything and never show weakness, but their method of training and model for those types of employees led to CSR's (customer service representatives) lying to customers about what they can and cant do. One time the expected me to bring a doctors note if I was gunna be in the bathroom for more than 5 minutes. They were taskmasters who would pile more and more work upon us and the workload RMIS expected from us was inhuman. They expected us to do the job of 10 people, but pay us as one. yearly performance reviews never went anywhere, they always just insulted us for not being good enough and gave us the bar minimum 30 cent raise. It was the slimmest most self serving cooperate business I've ever worked in. One executive began an affair with the C.E.O. at the time in exchange for favoritism, and my direct manager effectively "inherited" her position through her aunt via nepotism. Any unauthorized use of the internet or phones was met with immediate reprimand and punishment. one one occasion I was told to attend an unpaid training seminar due to my "lackluster performance" I said no and they dragged me over cobblestones for it for years. My boss there was a self serving cooperate tyrant who regularly through us all under the bus to keep moving up in the company. She battled me constantly over bathroom breaks, if I phrased something differently than her she'd battle me for hours over semantic differences of words, and would regularly send me to training meetings with new hires (back when we actually hired new people lol) because I "wasnt knowledgeable enough" she was condescending, rude and generally unpleasant.

3.) the company refused to innovate and modernize:
despite the fact that the companies other division of property management was fully capable of sending out automated emails. RMIS was paranoid (or so management claimed) that sending out text alerts/emails was going to create more phone calls and thus more work. I think if the auto alerts were just "he we got your coi we'll process it in the next 7 days, if thats not quick enough call your load broker and have them call us" would have reduced the incoming calls and allowed the company to get back to the original processing time for coi's which was more reasonable. However that would have meant having I.T. (the companies I.T. was a rude **** who never wanted to help anyone but upper management) build an automated alert system and incorporating new technologies and procedure of which RMIS refused to do. They were so grandfathered in to "the old way of doing things" they refused to fix what was very broken. Not only would sending out emails telling truckers we had their certs (certificates) have calmed them down and given them peace of mind, this would have also meant data processing could have time to work incoming certificates to get them processed. RMIS was so fearful of even a single incident where a certificate might be late or someone might call in and complain there certificate was a day late they ultimately went down a sunken coast fallacy and messed up their whole bussiness model.

4.) babel:
most of the truckers whom called in when I work spoke English as a second language. We had English and Spanish speakers but we'd frequently run into problems where a carrier called in and only spoke Hindi, French, Ukrainian, Russian, Arabic or Swahili and we werent able to communicate effectively with them. The irony being often times it would be a very simple issue like "hey register on this website" but neither of us could speak each others language so we couldn't get anywhere.

prior to amazon/covid they treated me well, decent (although not competitive pay), raises (although punative they could have given me NOTHING), health care (including vision and dental), christmas bonus, and free turkeys given away for thanks giving. the break room was awesome massive hall with a full kitchen and a cutting edge coffee machine with vending machines with a fairly decent selection of items comfy couches and a big tv. Sadly we lost all of these onsite perks after covid hit, although we did get a 401k (which included a roth ira) when truckstop took over.



the bottom line if the above was TL;DR RMIS doesnt care or want to help truckers that call in. all they care about is the money they collect from their brokers. They treat their employee's like trash and when problems arrive that could be solved with extra work or extra money they will actively avoid any any progress on said issues by hoping that they'd go away by simply ignoring them.