Rejected Loads = Overages, Shortages & Damaged, what do you do?

call your company or the broker to see how they want it handled.

 

Company usually has a dedicated office drone that does nothing but OSD cases.

Take FFE, they shipped meat from Fort Collins to the Port of New Orleans docks. It was center cut steak, special order. 552 cases of the stuff on the floor. (Because it was a special cut to order, it took 4 days and 3 nights to load enough to fill it on my trailer.)

I get to the docks and they rejected half a case due to cardboard being cut near the doors. There was approximately 64 pounds of very good meat in intact containers ready to cook and eat. Nothing wrong with them.

FFE OSD took information pertaining to each one of those packages, verified the total weight to the 10th of a pound (The meat came out to about a dozen bundles totaling 64.2 pounds...) and a barcode plus UPC code of the product was provided to OSD person by phone.

At some point later that day, I was told that particular meat was resold to a new buyer across town. So I reloaded the meat into the empty trailer and made that delivery into wholesaler.

It's unfortunate because there were two other possible out comes. I take the steaks home and we feast on it at the house or... a driver down the row of the NOLA Docks wanted to purchase the meat from me for a nice sum of cash (Black market situation...) that was beyond the retail value of the meat at the store per pound. I think he spent some time dreaming of the feasting he would be doing at HIS house or the profiteering perhaps.

But he was a good boy and stayed out of the situation because OSD was the one who decided if the meat became fair game or not. Im glad it worked out well, it could have ended badly. The product according to FFE was paid for by freight insurance that they carried in addition to being purchased by the whole saler with small delivery charges to follow. So everyone was happy.

I never go to wholesalers for food, no matter how discounted it is...

 

Sometimes there are Overages, Shortages, and Damages. Sometimes it is done on purpose sometimes by incidents. In anycase, cover yourself and notify the dispatchers, brokers, and recieving facilities. Once you find out they don't want anything to do with the products, you can keep it to yourself. if there is too much stuff you can't store in your unit, I would take it to the nearest truck stop and try give away.

 

Oh no, here is an example.

 

It is irrelevant what to do to get rid of it or what happens to it.
When a load or a part of it is rejected, someone (a shipper for instance) is going to want to be paid for it, or at least will try to. The question is who they go after. A carrier seems to be an easy target. Especially ,when the load looks like the one on the pic above. So what happens? A cargo insurance claim? Or a carrier pays for it with their own money, which happens quite often with the claims not exceeding much the deductible. It is one of the most acute financial risks a carrier has to consider, yet I don't know why so many people seem to worry little about it. A cargo insurance may not want to pay for everything.

 

We had a FFE run to a pickle producer up in MN with a load. Since we picked up the trailer at the Lancaster yard and maintained the temperature for which it was set all the way to customer. Who then rejected the freight in its entirety (Perversely making OSD clerks question and answers very easy, whats the OSD? Entire load. PAUSE...)

The entire load was tossed, as in disposed of onto a landfill some miles down the road. Broker paid the fee for the weight of the product to be discarded there and it's left to the company to eat the charges or not for that run minus our pay. What we THINK happened was there was a clerk whose job is to monitor all of the running reefers in the yard for fuel purposes and record them every so many times per day and night. If this was one of the trailers that ran out and was refilled (After it started thawing, once it thaws and then rots, all the temperature in the world wont save it...)

Getting on top of the land fill with it's goat trails with a semi trailer presented a problem in seeing to learn how much you can lean one of them without rolling over (About 40 degrees roughly...) among other issues.

 

You call the dispaterchers, call the brokers, and notify the reciever. Once you find out they don't wanna do anything with the products, it is yours and you can give it away or keep it to yourself if you have room. Often times it is better to get rid of it and take the next load. I mean when anyone doesn't want nothing to do with the damaged products. ( in my opinion they're perfectly fine since only the boxes broken and products are still in perfectly wrapped plastics).
Also, I had 4 pallets of goods that was overage, they paid me extra $200 to take them to a cold storage facility that was only 20 miles away. I mean, You have to call and ask what they wanna do with them.

 

Don't haul food products.

Problem Solved!

 

I wish it was that simple though. Possible yes.