Progressive cancelled insurance

So this one is a little bit complicated.

Progressive's website for months hasn't allowed me to view my billing info for my commercial insurance. I complained to them, they said there was nothing they could do. So i've had to either pay attention to mailings from them or call in and check and pay. Inevitably, i forgot to deal with it for January and they cancelled my insurance before I realized what had happened. I called them up in the middle of February and found this out and got it straightened out. Paid them what they said I needed to pay.

So I just called them again today to deal with a couple things including make a payment and they said they had cancelled my insurance again and that this time it couldn't be reinstated. It was cancelled on February 27 after I had talked to them and paid what they said I owed on February 14 and had reinstated my account.

They did send a mailing that stated this would happen, I opened it, and unfortunately I thought it was related to what had already happened. But I am still finding this difficult to grasp that they can yank this out from me so fast and with a single mailing as warning.

Just wondering if anyone has any advice or information to help deal with this.

 

Like I said, yes, I forgot to in January and they cancelled and we resolved it. 14 days later, after I had paid them what they told me I needed to, they cancelled it again... Because apparently what they told me to pay was not the full amount, which they didn't explain to me. And I couldn't see anything about it on the website because, as I said, I couldn't see anything on their website. It had no information for me about my billing info. They sent me the one letter but since they had told me to disregard any other notices I didn't look closely enough at this one to realize the dates showed that it was "new" since I took care of it.