Problems With Rush Truckcenter

Car service: If it ain't broke, we'll break it. ​

 

I have delt with MANY people like you in my years as a Tech. and to this I simply say "If you know so much Fix it yourself or shut up"

Oh so now we get to the root of the bug in your butt. You are a tech, and NOBODY can do it as good as you, and NOBODY else but you knows jack nada about it huh? KAAAAAA CHINGGGGGGGG KAAAA CHINGGG $$$$$ that's cash money in yo bank right! Well, as of right now your Internet commando advice isn't worth a red cent more than my Internet commando advice.

You have never dealt with anybody like me, and you never will. I haven't been to a truck shop for years for anything other than to have my truck plugged into a computer for proprietary service. Turbos, injectors, heads, and even burnt bulbs all get serviced by me.

ALL electrical is tied together and it could be ANYTHING including harness.

Agreed 100%. But, this is where you and I differ. I have NEVER EVER EVER seen a wiring harness worth $4000. Sounds like you see them on a daily basis? LOL right?

Have you ever slip one of these open??? What a night mare.

Yup, replaced one or two that were burnt into a mangled melted mess over the years, and thats worse case scenario. But, more often than not it's one or two wires that have melted or rubbed together, and that good old $.03 worth of electrical tape fixed it better than new. Night mare? Possible, yes, generally its a simple fix. That's what pin point test are for. Plenty of ways to isolate a circuit and avoid wild goose chases.

Not to turn this into a pissing contest but what qualifies you to say what was wrong with the truck????

Nothing but the desire to keep my money in my pocket, and to help others do so as well.

If your that good and can figure it out with the little info you got from this post you had better open up a shop.

If I ever did, I can promise you one thing. No customer of mine would EVER leave my shop 2 WEEKS later with a bill for $6700 for replacing a wiring harness and AC service. I can also promise I wouldn't send them away with LESS working light than they had before, and I sure as hell wouldn't be a scum bag and claim FIRE HAZZARD leaving a job only half done. That's just a whole bunch of crap, and I don't see how ANYBODY on this board can defend this shops actions.

Also I took it this thread was about getting screwed not by what was wrong with the truck??????

Feel free to take it any way you like, I did...

 

Where's the popcorn this may get good. Ding, Ding, Ding.

 

Many have noticed I'm sure.......the constant P....ing contest between drivers and shop mechanics.

As a company driver, it's always a situation that goes something like......

You take your truck to the shop mechanic with a problem.

He asks you in a nasty tone of voice......What did YOU break THIS TIME.

So......You tell him what's wrong.....it just broke.....you were just driving it at the time it broke.

It comes back to you however much time later and the original problem still remains and the seat, steering wheel and floor have grease on them.

You ask what about the original problem?????

He tells you that his little plug in code reader didn't tell him whats wrong, so obviously "It aint broke!"

What EVER HAPPENED to real mechanics or technicians actually knowing how to troubleshoot........the old fashioned way.

Code readers are a valueable tool for todays tech...but they don't tell everything there is to tell.

 

I am on both sides of this conversation. Driver and tech

Some are like you are stating, But alot of us are not. Afew bad experiances and that makes us all bad??? Sometimes it does riquire part replacement... And do I thonk a harness is worth that much, NO. But I dont set the prices for parts. The manufacturer does.

It could go the other way too, I have seen MANY drivers that cant check their own oil, or for that matter back into an almost straight back dock. Does that make all drivers bad??? NO What about the guy that goes down the interstate and uses 3 lanes to stay in the middle lane??? Are all drivers like this?

Bottom line no 2 places are the same, or people for that matter. If your not happy with a shop, then go somewhere else. If you think youve been screwed, ask for paperwork nicely. I know for a fact last shop I worked at if you had an attitude you got it back(attitude) If you were polite You got helped and if asked even reduced bill. You know 90% of the time if you take a company to small cliams court you will win.

With that said I would only trust one person to fix my stuff and thats me. So be VERY involved in the repair.

 

As far as being a pack of liars and not honoring their word, I can speak from experience about them. I bought the truck I am driving now from them and would never buy one there again. I would take too long to write down all that I went through, the condensed version is I had to wait 10 days for paperwork to get it on the road after it was paid for. The first trip out it left me stranded and I spent close to $5000 on it in the first 30 days I drove it. Thats just in parts, the only person who puts a wrench on my truck is me. Its a good truck now.

As far as the wiring harness needing to be replaced, I bought a '77 KW A model in 1996, I literally pulled 50 feet of yellow wire out of the dash from all the extra lights and truck driver repairs that were done by the previous owner. I guarantee I spent over 70 hours fixing the wiring and there was no replacement harness available so changing the harness might have been the way to go.

The problem there that I have seen is they have a lot of young guys employed there working on trucks that really don't have a clue. They might be able to change a part, >maybe< but they can not diagnose anything unless its really obvious and sometimes not even then. I know you have to learn someplace but a real mechanic who knows what to do needs to watch over the apprentices and check their work before it leaves the shop. I worked at a good KW dealer in Tucson AZ right out of high school starting in '77. I was assigned to an old guy and was pretty much his slave. If he spilled oil I cleaned it up, if he wanted coffee I got it for him, when he spilled the coffee, I cleaned it up. I went to the store and got his cigars for him, I cleaned his tools and put them away after every job was done. He would have me tear stuff apart and clean up the parts and then I could watch and sometimes help put it back together. I learned a lot that way, the company also sent me and some of the other young guys to several 1 or 2 week training sessions. I loved working there and was sorry when they closed the doors in 83. I might still be working there today if they had stayed open.

For a comparison, try calling their Denver store and price a genuine oem Peterbilt 379 front fender, then call the dealer in St. Louis MO and price it from them. Its almost twice as much in Denver for the exact same thing.

 

Its come down to too many "techs" relying on the laptop plugged into the truck computer to tell them whats wrong with the truck. If the laptop doesnt tell them exactly what to fix then they start throwing parts at it.

 

Rush Truck Center is a bunch of liars and thieves. I got royally screwed by the one in Charlotte, NC. Please, AVOID RUSH TRUCK CENTER IN CHARLOTTE, NC. If you get ripped off by them - it's your fault I have warned you.

The truth is that really truck shops are not about fixing trucks anymore. They are into making money. Why should they fix it right the first time, when they know that you'll have to come back 4 or 5 times to get it fixed. They know you don't have the tools and the shop to do it yourself, so they got you by the b****. These trucks are easier to fix than they've ever been, yet no one knows how to fix them? I don't buy it - not for a second. I shouldn't have to diagnose my own truck problems when I am paying you tons of money anyway.

Watch out for any Pete dealer - remember class pays - and you'll pay for their lessons in ripoff 101.

 

I have been to more than one Rush Truck Center and I don't seem to be able to remember how bad the last time I was at one. Only one has done me right. The one near Nashville TN. I have been here a few times and both times they did what they said and got me going. They also fixed something no one else could seem to find let alone fix. As big as they are they can't all be bad.