paccar ecat portal registration

Discussion in 'Heavy Duty Diesel Truck Mechanics Forum' started by Don379, Nov 14, 2021.

  1. Don379

    Don379 Heavy Load Member

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    Supposed to be done through your local dealer. My local dealer said will get back to me but still no call back,
    Called several surrounding dealers and left messages with the servicew managers and no call backs.
    Anyone had any luck? I understand they get worried you will buy parts elsewhere but thats usually what happens when i go into to get part numbers and call anyway. What is next course of action and anyone had any luck?
     
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  3. Goodysnap

    Goodysnap Road Train Member

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    You’ll likely need an “in”.
    Unless you buy new trucks or a crapload of parts, your just a 1 guys yearly subscription. A lot of legwork for one small margin profit. This is why your getting no response.

    sorry……..just keepin’it real.
     
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  4. Don379

    Don379 Heavy Load Member

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    Makes sense and i understand. thanks for the response goody.
    also to ad, why wouldnt paccar just allow outsiders to pay for the registration. I would pay. Seems like money lost on their end
     
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  5. Goodysnap

    Goodysnap Road Train Member

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    If you ever need anything, just PM. I’ll get it to you as soon as I can.
     
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  6. Don379

    Don379 Heavy Load Member

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    also to ad, why wouldnt paccar just allow outsiders to pay for the registration. I would pay. Seems like money lost on their end
    appreciate it goody
     
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  7. Goodysnap

    Goodysnap Road Train Member

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    They will take your money. You will likely be disappointed. Your access will be limited to fleet and ECAT access will be allowed only to the VINs that you own or are in your fleet. I don't have good info on the exact process and even my dealer group struggles to provide this to call in customers. Plus there is no support chain for non dealers, once you do have access when you need help.

    The hard part for me is I have been on the other side and know how hard it can be to find and access information.
     
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  8. Don379

    Don379 Heavy Load Member

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    just thought i would update. I contacted paccar fleet support and told them about the non responsive replies i got from all local dealers about the registration. I lied a little bit and said i have a small fleet of 20 year old peterbilts. I only own one. They responded tonight apologizing about the bad experience registering and gave me a number to call tomorrow. Ill call and report back. DO i think im gonna get anywhere? I highly doubt it but hey. Reporting back to he thread to share for future reference.
     
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