Not showing map

Discussion in 'HAMMER: Truck Optimized GPS App | Support Forum' started by J4yPanda, Jun 22, 2023.

  1. J4yPanda

    J4yPanda Bobtail Member

    26
    12
    Dec 10, 2021
    Maryland
    0
    App isn’t showing any map, normal or satellites. When I zoom all the way out, it just shows a blue globe with nothing on it.

    using iPhone 12 mini, on hammer version version 1.20.11(i3)
     
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  3. okiedokie

    okiedokie Road Train Member

    11,668
    84,404
    Jun 13, 2011
    PNWET
    0
    Reboot or Reinstall app?
     
    Flat Earth Trucker Thanks this.
  4. Rory Fullerton

    Rory Fullerton Bobtail Member

    38
    20
    Oct 1, 2021
    0
    Hello there! Thank you for reaching out. If you're experiencing any issues, I'd suggest trying a fresh install of the app by deleting it and then reinstalling it. This often resolves common problems on IOS.

    If the issue persists after a fresh install, please feel free to email us at support@hammerapp.com. Kindly include the iOS version running on your device along with any relevant screenshots or videos, if possible. Our dedicated support team will be glad to assist you further.

    We appreciate your support and thank you for choosing Hammer. We're here to help!
     
  5. Suwanneeboy

    Suwanneeboy Bobtail Member

    2
    1
    Feb 8, 2023
    0
    Beware deleting and doing a fresh install. I was having trouble with the app and decided to do the fresh install. After deleting the app and installing the latest version I discovered all my saved routes had been deleted. Apparently the saved routes are saved within the app and were deleted when the old version was removed.
     
    25(2)+2 Thanks this.
  6. Rory Fullerton

    Rory Fullerton Bobtail Member

    38
    20
    Oct 1, 2021
    0
    Yes, for Android users a fresh install will result in lost saved data however never versions on iOS can without experiencing this. Thank you for your support to the Hammer Community!
     
  7. Snow Hater

    Snow Hater Medium Load Member

    480
    977
    Dec 26, 2019
    0
    Still a lot of truck stops that show on the map don't exist. Speed limits are gone now. I'm seeing a request for money that doesn't say if it's one time, weekly or monthly. Us slow kids need to know.
     
  8. Bgalic1

    Bgalic1 Bobtail Member

    1
    1
    May 8, 2019
    0
    Hello, thank you for providing this feedback! We’re in the process of improving POIs including truck stops and hope to have those reflected as soon as possible. We also offer optional monthly subscriptions that make the app completely ad free. These can be viewed by navigating to the Subscriptions tab within the Menu of the application. Once subscribed you may modify your subscription within your Google Play or Apple account depending on your device’s operating system. We appreciate your feedback and will continue to work on improving the experience of our users. Thanks for being a part of the Hammer Community!
     
    black_dog106 Thanks this.
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