My Experience with Love's Tire Care!

Truck 2004 Columbia/Freightshaker

I had been looking for new steer tires for few weeks now. After stopping at multiple truck stops and inquiring few mom/pop places, surprisingly the best price for a BF Goodrich 22.5 low pro steer tires came from Loves. I decided to get both replaced at the Lake Havasu city, AZ location. We work out a deal, have the tires put on-paid 'em and I was on my way to CA. I was happy with the purchase as my previous steer tires were also BF Goodrich's. My next stop was Barstow, CA- roughly three hours away. I take the off ramp and make a right towards the trio (TA/Pilot/Loves). After getting ready to make a left turn into TA, I felt my truck slump on the right side. My initial reaction was that the tire blew but I heard no loud pop. To all those, who have had a tire blow up on their trucks, especially a steer tire, its nothing short of a dynamite stick going off!

I pull into TA just enough to get my trailer out of the road. Flashers on, grabbed my flash light and go out to check the damage! Tire had come off the rim. I call Loves tire care and explain them that I bought the tires no more than three hours ago. The lady over the phone was nice and got the Loves next door to come and do road service. Meanwhile I got on the phone with the Lake Havasu location and spoke to an individual who immediately took defense as his approach. They stated that I had a bad rim and it was my fault. As the road service came, guy insisted that I had a bad rim and he will only put on the tire that came off. I insisted on a new tire. After few mintues of arguing, I was given a new tire and as he went to put it on the rim, THE VALVE STEM WAS MISSING. After I pointed it out, he apologized and said the tire tech in LH did not do his job correctly. I had LH on the line and had the roadside guy talk to them. The new tire was put on the rim and new valve stem and I followed him back to Loves. He torqued and re checked the the other steer tire.

Now came time for the road service bill which I refused to pay. At this point manager from Barstow location spoke to the Tire Care in LH and determined not to bill me or give me any paperwork for this mishap. Basically, it never happened. After I insisted on some paperwork, I was asked to speak to the manager of LH location and deal with them. At the end I left there with no documentation.

Next day, I spoke to Loves customer care and was assured a response. I spoke to a REP and after two days of going back and forth, they determined that the valve stem did come off but not because of loves. Their explanation was that something broke off my truck and hit the valve stem which in turn caused it loosen up and fall off! WHAT A CROCK OF #####!

Here are few pics.

 

Yes I purchased 2 new tires from them.

 

The problem was that the tire came of because of a loose valve stem. At 55-60 mph, this would have turned into a disaster. A faulty valve stem wouldn't have set me off but a one missing..... As far as the Loves treating me right, I had to fight for a new tire, fight not to pay for the road service and fight for the documentation that I never received. Loves lost a good customer that day!