Is T-Mobile ok for OTR?

I had T-Mobile and I didn’t like the coverage it had out west… Verizon seems to be much better but also more expensive

 

I've been with T-Mobile for over 15 years. They have gotten better and better over that time.

And the thing with customer service/ tech support is this... It is always best to ask for someone more knowledgeable if they don't resolve your problem in the first 5 minutes. Get to the next higher tier and you will be speaking to someone that actually understands how things work.

 

Lol what I have service everywhere, in any crap hole

 

I currently have TMobile and I previously had AT&T. I haven't noticed a big diffence in their coverage. AT&T seemed to have better customer service, at least from my experience, but TMobile offers better deals on equipment. Also, TMobile has better data plans and they offer more fringe benefits like Netflix, Hulu and Apple TV.

 

Can y'all tell me what you talk to customer service about? Serious question. Once service starts why/what topic do you call customer service?

 

Billing is a common reason, though definitely not the only one. For reasons I can't explain, my monthly bill will often fluctuate. When I can't figure out why by looking at the statememt, or I don't agree with something, I have to call them to get it fixed. I had my bill go up by $10 a couple months ago. I couldn't figure out why and neither could the TMobile rep. They did end up crediting it back to my account, but that was only after spending a lot of time on hold listening to the most awful music that they force on you at a decibel so high that it has to be part of a strategy to discourage customers from staying on the line and condition them to only call in when it is absolutely necessary.

 

I was speaking to my daughter this morning and I brought up this topic. She laughed and said Dad asking these kinds of questions is like asking people what is the best cola on the market. I compared it to asking the best route to use to get to Charlotte NC from Atlanta Ga. You will get 10 answers and at least 3 of them will argue the point. Unless I am missing something there are 3 basic national networks today. Verizon, AT&T, and T-Mobile. Even if you buy a Track Phone you are going to use one of those networks. Everybody has their favorite carriers. I have not signed a contract to get an overpriced piece of junk for the best part of 15 years now. For most people signing a 2 year contract has the potential of locking you into a nightmare. Personally, I go the prepay route, it's easier and costs less. A little story that happened to me almost 3 years ago. I was using Metro prepaid. They are owned by T-moble and as luck would have it where I was living near Phoebus their tower was off and on. I was missing calls and getting texts late. I must have made 100+ calls over a 3 month period. I finally had enough and ported my phone number to Verizon. Then recently I discovered I could get the same service from Visible. This is the thing that sometimes gets forgotten. While I had bad luck with the T-Mobile network, somebody in Roanoke might have the same issues with Verizon and switch from them to T-Mobile. This is why it is so important to have the flexibility to switch and not be locked into a long-term contract.

I don't care if you favor Android over the iPhone. Both have unlocked works on any network phones.

My best advice to green drivers is to get your hands on such a phone. Then you have the ability to change carriers based on the things you deem important until you find a good fit. Avoid signing contracts if at all possible!

 

That's one of the things I like about Visible. Flat $25 a month unlimited minutes and texts. Somewhat throttled unlimited data, but is fast enough for me. Automatic deduction on the 20th of the month.

 

While under contract with AT&T several years ago, I had a similar problem with their service. The tower closest to my home would be on and broadcasting like it was functional, so my phone would connect to it and show full bars, but the tower wasn't relaying information to the next stage in the network, so I couldn't send or receive anything.

I complained and complained, it would get "fixed" for a week or two, then it would break again. AT&T even gave me this box to connect to my WIFI that allowed my phone to work through the Internet, but it had its own issues as well. They eventually got it straightened out, but I swore never to sign a contract with them again. Now that I'm under contract with TMobile, I keep enough money set aside just for the purpose of paying off the contract if I need to cancel early.

 

I've looked into some of those carriers but I need a plan with better data. My wife needs a good data plan for her job. My mother doesn't have wifi at her house, so she uses the phone I gave her for all her internet needs, including mobile hotspot for streaming on her TV.

I went with TMobile because they met all our mobile/data needs, and they're basically giving the phones away if we stay for two years. Worst case scenario, I cancel early and pay the remaining balance on the phones, which were originally priced around the same as unlocked versions at other retailers.