FMCSA Clearinghouse can't verify my CDL. It' not in the database.

I'm curious if anyone else has had a problem where the FMCSA Clearinghouse doesn't find their CDL, so you can't get registered? I have entered all of the information properly. Unfortunately their procedure involves leaving a voicemail message or sending an email and waiting. Has anyone tried to contact them to correct this, and if so, how long does it take to hear back from them and what do they do to fix it? Until this is fixed, my job is on hold because I must be registered with FMCSA's Drug and Alcohol Clearinghouse to finalize my carrier's hiring process.

Please comment only if you've been through this situation or need more clarification and not to complain about having to do it in the first place! Those types of comments aren't helpful and don't solve the problem.

 

Thanks Moose1958. I will stop by DMV (always fun! LOL) and be sure everything is entered correctly. Also my carrier said that sometimes people who initially registered in January (I did) have had issues getting validated again and the only fix is to completely delete the FMCSA account and then wait 24 hours and re-register. I'll try both. Speaking of database issues, I had a problem in 2012 where someone stole my tax ID and filed a fraudulent 1040. It took 6 months to get my tax refund. I had to work with on of my US Senator's "constituent services department" to get things rolling. If nothing works with FMCSA I will do that again because no registration, no job. I'm a rehire so it's supposed to be a quick process and this is the only thing holding me up.

 

UPDATE: I logged back in and re-entered (for like the 6th time) all my CDL information. Miraculously, it worked! My theory is that the database was just offline last night at 4am when was trying to get validated. Instead of the system telling users that, it just barfed and rejected everything. Just a hunch. Anyway at 10am it worked without a hitch. (Or, possibly someone at the FMCSA saw my help request or listened to my voicemail, found the problem and fixed it without contacting me.) Anyway, in case anyone else has this issue trying to validate their CDL on the FMCSA Drug and Alcohol Clearinghouse, that's what worked for me.

 

I hear you, Crusty Curmudgeon! The problem is that even though I was allowed to register, their system was just not validating my CDL.. I checked for no dashes, correct number of leading zeroes, etc and everything was right. So, the dashboard was inaccessible and no carrier would be able to query my info. I really think the database was just offline at 4 in the morning and by 10am it was back! Once I saw the green "success" check mark, I clicked "OK" and now there's a green light with the statement "There is no information in the clearinghouse that prevents you from operating a CMV." So now, I'm in there but I'm NOT in there and yes, that is a good thing!