FAK Not Recommended

Discussion in 'Refrigerated Trucking Forum' started by stocktonhauler, Mar 13, 2012.

  1. stocktonhauler

    stocktonhauler Medium Load Member

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    The spot market is tough on time, so when brokers call me with a load, I expect that load to be a real one. FAK has called me twice with loads that they are bidding on. Both times, we bargained on a price, weight, everything, and then the broker kept me waiting to "confirm" the load. The first time, I waited 2 hours while he tried to reach his customer. Meanwhile, my phone was ringing off the hook with brokers wanting my truck.

    Eventually, that FAK load fell though, and I complained to the Internet Truckstop, which contacted FAK but otherwise did nothing to mediate the situation. The FAK manager called me and was real nasty and rude about the situation, thinking maybe his job was better than mine. Anyway, it seems to me that loads posted, or for which a trucker is called as in my case, should not be bogus, imaginary, hopeful load arrangements. The truck marketplace doesn't have time for that. Brokers who are abusive of trucker time need to be corrected.

    Well, as a result of my complaint to internet truckstop, FAK puts me on a "do not load list". Since my CVSA scores and other rating profiles on the loadboards and credit bureaus is A+, I could care less what FAK thinks. There are as many brokers out there as there are trucks.

    But, of course, months later, I get a call anyway from another one of their brokers with the same tentative load story. He was a polite guy. It's not the individual brokers so much, it seems to be the FAK system. The prices on FAK loads aren't so great anyway, and you don't even want to look at the abusive contract language in the agreement that they force you to sign... so in the end FAK is a do not use broker...
     
    scottied67 Thanks this.
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  3. vangtransport

    vangtransport Heavy Load Member

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    At least they were up front with you from the start by saying it was a tentative load. I will not hold my truck for any "Phantom Load". I always ask if it's a good load before I verbally give them my truck. Then if a rate confirmation does not follow in a short period of time, depending on who it is, I will book my truck with some one else. I have been burned too many times in the past holding my truck for a "Phantom Load". Just let them know from the get go that you are going to continue to look. It happens more on the west coast than any other place.
     
  4. spacetrucker88

    spacetrucker88 Heavy Load Member

    how do they Force you to sign anything?
     
  5. crzyjarmans

    crzyjarmans Road Train Member

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    When I was a O/O, I have had times when this would happen, I have always told the broker, call me back when you actually have acquired the load, if I'm available we can talk, Like vangtransport said, I never held my truck for a phantom load
     
  6. donkeyshow72

    donkeyshow72 Light Load Member

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    20 min window is all I give for an "I'll call you right back!" situation.
     
  7. Rex12

    Rex12 Bobtail Member

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    I just delivered a load for FAK, I was on time for pickup, made sure to do all check calls and was 30 minutes early for delivery, when I got you the gate at 1:30 in the morning I was informed that my appointment was not till 4:00. I had to leave and come back no earlier than 3:30. When I asked to be compensated for the mistake I was told they would check with the customer but doubted I would get paid. I mentioned that it was not the customer that made the mistake, at this point the gal got ignorant and told me that my 2 hours aren't worth anything. At that point I told her this would be the only load I ever hauled for them. She got even more defensive and put me on the don't use list, I had to laugh that she would think I would ever haul another load for them to begin with. Her point was that the carriers that complain and want to be compensated for their time are the ones they don't want to do business with. So how am I supposed to read that? They want to do business with people who don't expect to be proper compensated, what kind of carrier is that? How long can they maintain that business model? It is a very easy choice for me, FAK is 100%on my brokers that I will never use again!

    Rex
     
  8. BoostedTeg

    BoostedTeg Road Train Member

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    Same thing happened to me in Indiana 2 days ago. Got to the shipper and nobody there has a clue about the load or anything being shipped that day. Call the broker let them knows what's going on I tell them that I'm bouncing out I'm not waisting my time. Broker then calls me last night asking me if I delivered the load lol then goes off on me about not being professional. I'm like unprofessional is you jerking me around and waisting my time on a load that doesn't even exist.
     
  9. TallJoe

    TallJoe Road Train Member

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    But in that case, what do you do? You wasted time and opportunity to find alternative load. Do you have any legal recourse or just forget about it?
     
    BoostedTeg Thanks this.
  10. BoostedTeg

    BoostedTeg Road Train Member

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    I just forgot about it and made a note on that particular broker to not work with him in the future.
     
  11. passingthru69

    passingthru69 Road Train Member

    Heck, I get that quite a bit in the heavy haul world. You see a ld. posted, call on it and they are fishing for a rate. Like others have said.
    No paperwork or word about it being a go after like 20 to 30 mins. I'm still looking....
     
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