Employment Verifications

I used to outsource our DQF's to a well know 3rd party DOT compliance company until I found out they were severely dropping the ball on the employment verifications. A lot of the Mega carriers use a 3rd party for employment verifications, so if that company outsourced their employment verifications to Driver Facts the previous company I used would put "submitted via Driver Facts". Two problems with that, for one Driver Facts charges a fee and I know they weren't paying it as we never got a bill, and two Driver Facts requires you to print a separate drug/alcohol form and have driver sign it and send back before they release that info even if you have all signed releases on file. I can imagine that during a DOT audit that wouldn't fly...but then again I am not sure because I've only been through a new entry audit so I figured id reach out to you guys for input. For those of you that complete and maintain your DQF's in house, from your experience what is considered "three good faith attempts"? its very easy to get sent down the rabbit hole trying to verify employment from wrong phone and fax numbers, companies redirecting you to departments that don't answer etc. Seems like the company we were using were just following the path they were given based on the drivers application and nothing more, will that suffice?

 

Tenstreet doesn't actually do employment verifications, how it works is when a driver fills the application to work for the carrier that uses tenstreet the driver will select the company name in the tenstreet database and the person that works for the carrier processing the employment verification request pushes it through and many times its automated to repeat a handful of times, the issue your dealing with is many carriers have the same name, they just have the wrong carrier.

 

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