Does Anybody know anything about Arrive Logistics out of Austin, TX?

Bigger brokerage, around 900ish employees. Don't know much about them, personally. I hear the name though, from time to time. Nothing really stands out to me, except that they try to play the "We have a carrier network and don't do load boards!"

 

I deal with Micah and one other guy at Arrive Logistics. Very positive and upbeat.

 

I have never successfully picked up a single load they brokered. I get there 30 or so minutes early for an appointment, and the load is already picked up, or the shipper has NO idea what I am talking about.

 

You did that more than once?

 

Man, that was my thought, lol.

 

wasn't my choice the 2nd time. My company uses brokers sometimes to get a backhaul when we deliver outside our usual lanes, and we don't have a direct customer close by.

 

Personally, I can't stand them. My company uses them, and it's always a good load...but...they constantly call me when they are supposed to track via TruckerTools. Once in a while, it's a man, USA-based. Mostly, though, it's a call center hired by them, and they barely speak English. I've gotten to the point when they ask if I've delivered I'll tell them no (when I'm already on the way to the next pickup). A lot of times they'll call to ask when I'll be picking the load we grabbed...when I'm not yet off the previous load and have no idea how long it'll take. So, in that case, I'll always tell them I have no idea what load they're talking about. They call THAT much. If it was once or even twice I'd give them straight answers. It's also very irritating when I have to ask the caller to repeat themselves, because I do not understand what they're saying (at first).

Arrive is not as bad as Uber, but they still suck. In my opinion.