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Do not use trip pak

Discussion in 'Truck Stops' started by greatam, Jun 20, 2011.

Page 1 of 4
  1. Jun 20, 2011 #1
    greatam

    greatam Bobtail Member

    1
    0
    Jun 20, 2011
    Arizona
    0
    We are a small trucking company out of Arizona. Drivers not coming through Arizona in a timely fashion have been using Trip Pak (actually UPS) overnight service to convey BOL and logs as it is easy and convenient from the truck stops.

    We have had NOTHING but service failures in the last 3 months. Nine envelopes out of 15 have been delivered 2-4 days AFTER the overnight service guarantee. Drivers have had to wait for paychecks because I have no idea how much money they have spent on the truck and how much they spent for themselves. They are given $2500 per week for expenses. Was it spent on tolls/fuel or the girlfriend??? This is NOT the way we do business nor have we ever until we signed up for this absolutely horrible Trip Pak service.

    If you call UPS, they tell you to call Trip Pak (which is actually a Xerox subsidiary). Trip Pak NEVER answers their phone or email. All you get is either voice mail or a FULL voice mailbox even though their website and their salesman GUARANTEED 24/7 support.

    UPS sure doesn't care about my little business. But I CARE!!! And so do my drivers.

    This is an absolutely HORRIBLE service!!!! Find another way. You can actually open an account with your debit card at the Post Office online and FedEx (although more expensive) will open an account with a debit card.

    Gina
     
    greatam, Jun 20, 2011
    greatam, Jun 20, 2011
    #1
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  3. Jun 20, 2011 #2
    Kansas

    Kansas Road Train Member

    2,541
    2,585
    Apr 14, 2009
    aircap, Ks.
    0
    Try USPS Priority Pre Paid envelopes. You don't even have to add a stamp.
     
    Kansas, Jun 20, 2011
    Kansas, Jun 20, 2011
    #2
  4. Jun 20, 2011 #3
    Meltom

    Meltom Road Train Member

    5,423
    3,019
    Jan 24, 2011
    0
    We're currently having issues with Trip Pak as well. I feel your pain, I'm not sure what their deal is but it appears that not performing to the clients standards doesn't bother them. I'm hoping that our situation improve soon.
     
    Meltom, Jun 20, 2011
    Meltom, Jun 20, 2011
    #3
  5. Jun 20, 2011 #4
    SLCTrucker

    SLCTrucker Medium Load Member

    404
    199
    Jan 15, 2009
    Salt Lake City UT
    0
    I work for a company that uses trippak scanning, I can scan a envelope + bills on a wednesday & it will be recieved thrusday AM and normally approved the same day.

    Before I had a few envelopes go missing but since we started scanning its been awesome...
     
    SLCTrucker, Jun 20, 2011
    SLCTrucker, Jun 20, 2011
    #4
  7. Jun 20, 2011 #5
    Meltom

    Meltom Road Train Member

    5,423
    3,019
    Jan 24, 2011
    0
    we switched to scanning and they're auditing our logs. But they keep going missing from the log auditing system, but we can find them on the trip pak side. It's freakin me out, these kind of issues need to stop happening.
     
    Meltom, Jun 20, 2011
    Meltom, Jun 20, 2011
    #5
  8. Jun 20, 2011 #6
    Meltom

    Meltom Road Train Member

    5,423
    3,019
    Jan 24, 2011
    0
    although they have a really cool app for the Android phones, if you company is using that you should check it out.
     
    Meltom, Jun 20, 2011
    Meltom, Jun 20, 2011
    #6
  9. Jun 21, 2011 #7
    Blackadder47

    Blackadder47 Medium Load Member

    317
    122
    Apr 17, 2010
    Eugene, Or
    0
    Transflo, the only way to go! I have a printer/scanner in the truck with me so I can always scan if I'm out in the middle of nowhere with no Pilot/Flying J to scan at.
     
    Blackadder47, Jun 21, 2011
    Blackadder47, Jun 21, 2011
    #7
  10. Jun 21, 2011 #8
    Yup

    Yup Medium Load Member

    569
    129
    Apr 2, 2011
    Everywhere,USA(Texas)
    0
    TRANSFLO gets the mail in on time,EVERY TIME!
    Receive(download) copies are much better quality then fax has ever been
     
    Yup, Jun 21, 2011
    Yup, Jun 21, 2011
    #8
  11. Jun 22, 2011 #9
    DirtyBob

    DirtyBob Road Train Member

    1,913
    1,628
    Sep 2, 2010
    Indiana
    0
    I haven't had a problem with missing TripPaks, but the speed for them is completely unpredictable when it's not the overnight version. I dropped one off 700 miles from my terminal. 3 days later I dropped another one off about 2000 or so miles from the terminal. Somehow the one 2000 miles away got there faster even after starting its journey 3 days later.
     
    DirtyBob, Jun 22, 2011
    DirtyBob, Jun 22, 2011
    #9
  12. Jun 22, 2011 #10
    Hardlyevr

    Hardlyevr Road Train Member

    3,270
    2,538
    Jul 30, 2009
    Mapleton Depot,PA
    0
    I would NOT recommend Priority Mail service as a good alternative, I have had delivery times of up to an entire week to only travel across 2 or 3 states.
     
    Hardlyevr, Jun 22, 2011
    Hardlyevr, Jun 22, 2011
    #10
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