Clearinghouse registration help

Discussion in 'Ask An Owner Operator' started by m16ty, Dec 27, 2019.

  1. henboy1

    henboy1 Medium Load Member

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    I dont think you guys understand what the OP is saying.She/he is locked out of their account while/after trying to register on the FMCSA PORTAL.I am having the same issue.I can log on the clearinghouse but not the fmcsa portal.I called and the hiold time is about 40 minutes.I just hung up and emailed fmctechsup@dot.gov to reset everything.After unlocking my stuff the first time, now, I can't even remember that long username they require.Forgot passord will not even help you, becasue you need to anser 3 questions and I couldnt.THIS IS HEADACHE.Still waiting on their email response
     
    Last edited by a moderator: Dec 28, 2019
    Reason for edit: Skirting the profanity filter
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  3. TallJoe

    TallJoe Road Train Member

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    I was able to register as a CDL holder without problems.
    As an independent, I needed to register as a company too and that's when I run into the same issues too. I thought I knew my password in order to sign in to FMCSA portal, as a part of the registration process but it did not work (or I forgot) .When I tried to retrieve it, it asked me 3 security questions and it did not like my answers .(WTF?). Typical mess they create...
     
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  4. TallJoe

    TallJoe Road Train Member

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    I also emailed them the problem, which seems to be the only way to contact them about the issue.

    I guess another question is what happens, if you are unable to register by January 6?
     
  5. 062

    062 Road Train Member

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    It took me four days to finally get it right because I didn’t see part where you select yourself as the admin.
    Part of the time I would login and get a blank screen, then when it did load it was so slow it timed out.
     
  6. TallJoe

    TallJoe Road Train Member

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    ...deleted...
     
    Last edited: Dec 28, 2019
  7. m16ty

    m16ty Road Train Member

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    I am a company trying to sign up.

    I was successful creating a login.gov account but can’t create a portal account. I get to the point where it says “click here to register for a portal account” and then it takes me to a screen to enter my username and password for the portal account, which I haven’t registered for yet.

    I’ve even looked at the tutorial they provide, and the screen I get isn’t the same screen the tutorial is saying I should get. The tutorial shows a screen where you can enter your info to get a portal account, my screen doesn’t show that, it just goes straight to a login page. I think there is something wrong with their website. Maybe I should try a different browser?

    I’ve also sent them a email, but have yet to hear back.
     
  8. m16ty

    m16ty Road Train Member

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    I’m going to bet the extend the deadline. Just like all government run programs, it’s just a big mess.

    It’s no telling what all this cost the taxpayer, with zero benefit, as far as I can tell.
     
  9. m16ty

    m16ty Road Train Member

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    Do you have to register as a driver? Supposedly, once I get the portal setup, my drug testing consortium will be able to communicate with the clearinghouse and provide info. Since the consortium has all my driver’s info, I just assumed they will handle it. Is this right?
     
  10. Wespipes

    Wespipes Road Train Member

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    Idk why people are having problems. I got mine done in 15 mins
     
  11. TallJoe

    TallJoe Road Train Member

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    I did but I don't think it is required yet.
    I registered as a company but I checked that I did not have the DOT# and that I would provide it later...I don't know, if that's a proper way of doing it but it did let me finish registration without linking to my FMCSA account, which is something that I don't know how long it'll take me to figure out. I will try to link it later from my Profile...

    edited:
    I kind of think that for the registration to be fulfilled, the DOT # is required there. I just hope that I did not complicate matters for myself.
    I really f...hate this will be stuck on my mind now.
     
    Last edited: Dec 28, 2019
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