Carrier411 negative freight guard report

Discussion in 'Ask An Owner Operator' started by owner/op, Oct 22, 2017.

  1. owner/op

    owner/op Bobtail Member

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    Oct 22, 2017
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    Recently i discovered that one broker left negative freight guard report on me for cancelling load after accepting( which is false, because i didn't accept the load until appointment was confirmed, and broker never confirmed it to me). So another day i was trying to book a load and another broker said he cant give me a load because of negative report. My question is how important this report is to another brokers and why would they trust something without any proof ?
     
    Danf6975 Thanks this.
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  3. nax

    nax Road Train Member

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    But did u accept the RC (with pending/unkown appt time)?
     
  4. owner/op

    owner/op Bobtail Member

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    No, what happened was that load had two picks and del by appointments, but they was not set yet , so broker asked me what time i wanted them, i told her if she can set up what i requesting ill take the load, So i sent my carrier packet 30 min after we talked, then called to check if she got those appointmens, no answer, called 3 time to office, nobody answered. i waited 30 min after sent carrier packet then decided to book another load since i didnt know what was going on. after that i received rate conf, called again this time she answered, told her i booked another load because that apps wasnt confirmed to me, and i was waiting 1.5 hours with no responses on phone calls.
     
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  5. rollin coal

    rollin coal Road Train Member

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    I don't see anything wrong with what you did. I don't know why these brokers can't answer pertinent questions in a timely manner expecting you to put your business on hold and just accept whatever, whenever. I won't even wait more than 5 minutes for a rate con and I say that upfront. Does 411 have a way to dispute? I would dispute it.
     
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  6. gokiddogo

    gokiddogo Road Train Member

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    Tell them if they don't want to work with you that leaves you no choice but to find your own customers. And follow through with it. Play hardball already. You will actually gain their respect when they realize you aren't screwing around and you are actually doing them a favor by providing good service for their customers. Don't like it? Buy your own #### trucks.
     
  7. owner/op

    owner/op Bobtail Member

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    I doubt carrier411 going to delete it, cause brokers pay them like 99$ month for this, it says broker can delete this. going to call carrier compliance department( if they have one) on monday. What most ridiculous to me that other brokers takes this reports serious and dont want work together. Almost On any broker you can find negative review, but that doesnt mean anything
     
    RefMata, KB3MMX, ChromeNut and 2 others Thank this.
  8. DUNE-T

    DUNE-T Road Train Member

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    All of the brokers have crappy reviews on Dat, yet everybody still works with them.
     
    Holmesgirl, RefMata, 59EX and 6 others Thank this.
  9. krtinc

    krtinc Bobtail Member

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    Jul 25, 2018
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    Is insane how this carrier411 work and operate they only listen to one side of the story. I have a police report as well a lawyer letter. I called this carrier411 and spoke to Kim at this # "321 - 286 5171" Ext: 1 and try to explain my self and let them know i have documents that i can provide to them so they can see that report was done illegally to my company by small brokerage company call "LOVE LOGISTICS INC" out of 5057 W BROWN AVE FRESNO, CA 93722. has no clue how this truck industry work. They haven't been in business for to long no wonder they report me ILLEGALLY but soon than letter they will noice it was a bad decision to report my company because am going after them hard. My company is been operating interstate for more than five years never had any report any problem whatsoever for this useless carrier411 put that under my name and they only doing that because they charge brokerage a fee of $100 every month to let people write lies and B.S from carrier. Hopefully the government " FMCSA" put a end to this useless website carrier41. All they doing is causing problem instead of resolving one and they don't care about the reputation of company they only care about the monthly fee they charge to brokerages. #shamecarrier411
     
    Last edited: Jul 25, 2018
    Holmesgirl, Danf6975, KB3MMX and 3 others Thank this.
  10. DRIVER1313

    DRIVER1313 Bobtail Member

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    Apr 17, 2019
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    We are in a situation where a broker sent over the rate con without us confirming if we could do the load or not( Our truck was being serviced). We never signed the Rate Con and we called back hours before the load was due to be picked up and advised that we would not be able to accept the load due to truck still being serviced. the broker said ok. the next day his boss called us and asked why we didn't take the load- we explained to him what happened and he went off on my partner and reported false information on carrier 411. We tried to call carrier 411 and that was a waste of time- we did however responded. This is so unfair that brokers can report false reports and slander names of carriers. how long does this stay on their report? Do you know how long they can keep a false negative report on file? there should be something that we can do to fight this unfair, one-sided mess.
     
    TallJoe and x1Heavy Thank this.
  11. starmac

    starmac Road Train Member

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    Fairbanks Ak
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    Jesus, things must have changed down there the last few years. Several times I have made them unload my truck after they had loaded it. A few times it was after a heated discussion, never ever was there any problem with another broker, sometimes not even with the one that had the load.

    I have never heard of 411, must be new as of the last decade.
     
    x1Heavy Thanks this.
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