Car Transport Carrier Problem

Hello Everyone

I am new to the forums and wanted some advice on my recent transport issue.

I recently contacted Montway Transport (broker) who contracted with Coast to Coast Transport Inc to pick up a car from New York and deliver in Los Angeles.

The seller of the car drove it to the truck transport. The truck driver drove it onto the back of the truck. (Last position lower level.) The seller sent me pictures showing the car being driven to the truck, parked behind trunk and truck driver driving the car onto the truck

I get a call from the truck driver stating that he is now in Nebraska and cannot get my car to start.
The seller says the car battery was just replaced and is brand new. The seller thinks thje truck driver left the key in the car and killed the battery or he set off the car alarm and needs to reset it to start the car again.

The truck driver tells me that the car is not what the seller claims. Says the battery is dead and cant be taken off the truck because the parking brake level is broken and he could crush his fingers trying to release the brake cable! The truck driver tells me that he will need to call a wrecking truck to help him pull the car off so he can drop off other cars from his truck. He wants to charge me an addition $200 on top of the $1300 I agreed to pay for this transport ($250 to broker and $1050 cash on delivery to truck driver )

1) Am I being squeezed by the truck driver? Is the truck driver doing something shady? I have pictures of the car parked behind the truck for loading and picture of the driver in my car driving it onto the truck.
What can I do now? What options do I have?

2) Do you think the seller is pulling a fast one? He says he is trying to help but technically once the truck driver got it onto the truck, he no longer has any responsibility.

 

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I am interested in everyone's feedback including transport companies. The truck driver said he was going to re-load the car closest to the driver cabin so it won't need to be moved until final delivery. If it were a cream puff, it would not be going on an open carrier and I would be paying $1800. This a Mercedes 500SL with sentimental value. It may not be a $100,000 car but it My car and I paid good money to have it shipped like everybody else. It should be handled with the same care as any other customer's car. I am sure not every car that is transported by you guys is a cream puff.

Do you think I should be paying the additional $200 dollars so the truck driver can have a wrecking truck come help him take the car off the transport and reloading it back on?

If the vehicle was running fine when brought to the transport truck and the truck driver drove it onto the transport truck, then what is the likelihood it would all of a sudden not work and he needs to up charged me $200 dollars? It sounds strange to me. He even made a big deal about the emergency brake was stuck and it could break off his fingers if he tried to release it. Overly dramatic logic in my opinion.

I agree time is money as in any business but to pass on a charge to me when the car was running fine when it was loaded to the trunk is what has been upsetting. I read the forums before I chose this company (broker) who then assigned me to this truck transport company. The forums warned me of sudden upsell charges and that is exactly what happened to me. I didn't go with the lowest transport bid so that I could get good service and no hassle. It still didn't happen that way.

I dont know what to believe at this point.

 

I can see both points of view on this. My broker has gotten involved to try to mediate the situation. We have already had a3 way conference call with the trucking transport company and my broker. They said it would be a INOP fee because car did not start.

I get it things happen but so far it has not been a good experience transporting a car

Thanks for your feedback

 

You would think the truck driver would have a jumper pack with him at all times. This has to happen all the time so its odd for him to say that.