Amazon withholding my payments without reason

I started working with Amazon relay as a carrier and some of our information had to be updated from business phone numbers , emails and banking account information. Things changed from last year and when we started rendering services to Amazon it began being a very horrible experience from making mistakes on picking loads and trying to delete them immediately once I realized that it would be an overlap I was forced to choose the reject and it wasn't an actual rejected load it was just a load chosen by accident. It happened twice and once we started processing loads our performance percentage was low until my account manager removed them understanding that we were new and trying to adapt to the system. We submitted a request to have our email changed and our banking info changed the week of April 12, 2023 and to this date it has not been changed. The primary is still the same as well as the banking info which has caused us not receive our payments for services rendered. We have yet to receive not one payment for 3 weeks worth of payments. The payments has been sitting pending since the week of April and the last payment owed ended last week because once I realized that we were going to have issues with the updates we stopped rendering services to them. There was a person on you tube a month in having issues receiving their money because a wrong entered number on the bank acct. Before we stopped rendering services for them we had a load to pickup on a Sunday and the facility was closed without notice. They only offered $175 for that and refused to pay for my drivers retention. The next day while my driver was deadheading to the next pickup when happened to look at our account and found out that that load was canceled as well because it was not going to be ready. That load they decided to offer us $0. for that load. I appealed both loads and again the disputes were denied. I am now almost 30 days in and no payment received. I am doing my research to try to get a result from another resource outside of emailing the accounts payable dept that blatantly ignores our attempts to get our information updated so that we can get our payments processed. I am at the point of just going to court to get my payments released and if it's not resolved within the next week that is the route that I will be taking.

 

They received the messages, because they responded. The services were already rendered before we ran into the issue of them taking their time with updating our information. I've taken legal actions.

 

Yeah it is definitely a lesson learned but there is a thing called law suit. You should have the right to change your banking info or whatever necessary without your request being ignored. There's no excuse for the actions especially if you have a specific department that's suppose to handle your request, but they choose not to. I'm good now, just wanted to share so that no one else falls into the trap and the mistreatment of their business. They aren't above the law...

 

Thanks there's no phone number just emails. I'm just taking legal actions and moving on quite well. We were told that Amazon would be an easy way to by time on a new authority and consistently make money, but its not worth it. They rip carriers off big time. I see complaints all on YouTube etc. I will be doing my best to spread the word so that carriers can avoid them especially box truck carriers not sure about 53ft trailer carriers.