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West Side Transport reviews

3.0
(13)
•
$350 - $1,200/week

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Summary

Overall

Home Time

Equipment and Maintenance

Dispatchers and Managers

Salary Surveys

$350 $923 $1,200
weekly average

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Ratings and Reviews

Former Employee - Jan 14, 2025

Worked here for 3 months. EVERY trailer had dangerously bad tires on them. Dispatcher either wouldn't give me breakdown pay/or would "forget" to put it on my check. Started sending me to itty bitty parking lot pickups every single load. Dispatcher couldn't have been much less friendly. My feeling is they don't like you fixing stuff. Idk. Job meant everything to me because times are tough and I just wanted to work but I also wanted to run legal...seems like they couldn't care less. I'm not working there now. Seemed like harassment.

Pros

Got to drive a truck

Cons

Dispatcher wasn't friendly/didn't pay me breakdown pay as promised/sent me to random little places repeatedly/tons of bad equipment

Home Time
Equipment and Maintenance
Dispatchers and Managers

Former Employee - Dec 24, 2024

Home time,95% promise kept.95 % of the time not getting home on time was my fault. Equipment, trucks 3yo or less.,maintained in perfect condition. Safety, you won't leave the yard with a marker light out. Bad weather,your "word" is all it takes to stop driving.Wind blowing hard,stop.Snow makes you nervous, didn't sleep good..stop.No questions asked. Driver managers,loved both of mine.When I made problems ,they made solutions not reprimans.I once cost the company 10s of thousands of dollars (opened a seal on a food load to soon).In the meeting with the big wigs they said "Are you ever gonna do it again " .I said"No",and was sent off to my next load. So yeah 5 stars for management. Anyone who says they were cheated,not paid, bad equipment ,ect.is full of Bull.They did have a period of slow working, not so great techs,but who hasn't. Sometimes things go wrong,but where does that not happen? I worked there 10 years and may go back.

Pros

I loved the yearly gala

Cons

Covid ended the gala,bad

Home Time
Equipment and Maintenance
Dispatchers and Managers

Former Employee - Oct 4, 2024

Everyone was exceptionally nice and helpful. Unfortunately, their system that they have in their trucks (ELD) are complicated and their fueling system makes no sense to me. The only disappointment I feel is that dispatch needs a little polishing. They need to not bombard their drivers with messages while they're driving, especially whenever you're in a congested situation. They push for safety and accuracy. However, somethings seriously need a little work. Especially in the dispatch department. Trucks only go 65 mph, but GPS set time frame in 70 mph time frame. So, your always late on your scheduled delivery time by a few hours.

Pros

Nice people: kept their promises on home time. The equipment was ok. Kept busy as required.

Cons

Old trucks, dispatch sending you to find a trailer that's nowhere to be found, getting disgruntled when you finally locate it. Fueling system, they have is confusing. ELD, is hard to figure out most of the time. Navigation in truck is set for central time, and regulated at 70 mph, trucks only move a 65 mph, you're always going to be late.

Home Time
Equipment and Maintenance
Dispatchers and Managers
No Rating

Current Employee - Jan 19, 2024

This company was good at the start then f you over once your halfway in. Others say it’s trucking but I say it’s hiring fraud. They illegally dock pay. Look up the rules for pay docking in federal court. They can take money away. And were are exempt since we get paid guaranteed salary or pay commitment. Promised 1200 a week and they said upon hiring I’d work 5 days a week regional MW. They want me to work 6. That’s 60 hours 10 hour days 20 an hour. That’s a joke. I had the last Volvo bc they are selling them all and all I needed was a coolant sensor. Welp it’s currently 3 degrees and they want me to switch trucks for a coolant sensor so they can fix and sell it. Currently in a freight shaker. The Volvo had 400k miles when I got it then hit a dear switch med to another it had 400k on it. They assigned me a newer truck it has 400k as well. If you’re here and want a brand new truck good luck. You need to be on your knees and keep your mouth shut in order to get that privilege. The drivers are okay they won’t pay you for inclement weather conditions you either drive in it or don’t get paid. This is my opinion other drivers may sugar coat and think this is the best company ever. They are lying and never working more than two trucking companies in a career.

Pros

Always have loads no down time. Night dispatch is the most friendly.

Cons

Talked to like you don’t know how to drive long maintenance time over 24 hours. Low pay. Triple stacked trailers you have to dig out for $15 a trailer in the cold. They try their hardest not to pay you and make you run in snow and ice.

Home Time
No Rating
Equipment and Maintenance
No Rating
Dispatchers and Managers
No Rating

Former Employee - Feb 18, 2023

I worked in 2021 until my wife had to have elbow surgery. Long process getting well. My pay back then was minimum $1000 and home Friday, off until Monday am. So I had 2+ days off every weekend. Equipment was top notch. Dispatch and management were excellent and cared. Only negatives were Glenviews showers and I could have driven 200/300 more miles per 5 days.

Pros

Nearly everything was as good as it could be for a driver

Cons

As stated, showers in Glenview and not quite enough miles.

Home Time
Equipment and Maintenance
Dispatchers and Managers
View More Reviews

Salary Surveys

Company Driver - 5+ Years CDL Experience

Surveyed in Cedar Rapids, IA on Jan 14, 2025

$554 per week

Current Employee

No

Company Driver - 5+ Years CDL Experience

Surveyed in Marion, IN on Dec 24, 2024

$1,000 per week

Current Employee

No

Company Driver - ... CDL Experience

Surveyed in on Oct 4, 2024

$1,200 per week

Current Employee

No

Company Driver - 4 Years CDL Experience

Surveyed in IL on Jan 19, 2024

$1,058 per week

Current Employee

Yes

Company Driver - 1 Year CDL Experience

Surveyed in St Paul, MN on Dec 13, 2023

$800 per week

Current Employee

No

Discussions

westside transport

cash21

Apr 19, 2013

westside transport

Well after considering many different companies and considering the needs of my family I decided to make the switch to west side. I'm taking their regional option, with my wife expecting home time is very important to me. I am supposed to head to cedar rapids Sunday to begin orientation on Monday. I will post on here my experience with them as I go. Hopefully it will help other drivers who are considering them.

Full Discussion
West Side Transport Cedar Rapids, IA

BigRich711

Dec 4, 2014

West Side Transport Cedar Rapids, IA

Okay, so I'm going to present in list form multiple problems I have endured with this company.

1) After nearly three months of employment, I have not received a week over 2,000 miles.

2) Although I'm an OTR driver, 90% of my runs are in two states -- Indiana and Illinois.

3) In order to get me home, they have to hire a broker to get a load. When getting broker loads, the driver is responsible for calling the broker and getting the information, which is a customer service job. Every single broker load I have done in order to get home has been utter chaos. Days and days between pick up and delivery.

4) My check has been messed up numerous times. For example, I submitted a receipt to be reimbursed for some fluids that I had to purchase. After receiving the e-mail containing my paycheck summary (yes, they do not offer paper check summaries), I noticed that rather than reimbursing me for the fluids, they charged me what they were supposed to pay me. Also, I have a load a month ago that they haven't paid me for yet, and nearly $100 of detention time (broker load) that I haven't been paid for.

5) My interaction with mechanics was not so great. They're lazy, sorry people.

6) It took them nearly two months to fix a malfunctioning bunk heater. Now, that wouldn't be an issue if I weren't in the midnorth portion of the country during winter.

7) If you take a toll that wasn't in route suggestion, you will not be reimbursed. 

IF YOU QUIT, THEY WILL NOT PAY TO GET YOU HOME. If you do not return the equipment, they will charge you for fuel to return it, towing bill, and a mess load of other charges.

9) When I first went solo, they tries paying me two cent less than me and my recruiter agreed upon. My recruiter did fix the issue after I raised hell.

10) Equipment is horrible. If it looks nice, it's an automatic. The only have manual Freightoners, and they're all garbage. There are only two outlets in the truck that haven't damaged my equipment. Cooler, extension cord, multi-port -- all damaged because of their horrible equipment.

11) You may earn detention time, but they'll pay you for something less. For example, I earned an hour detention time, but rather than paying me $15, they paid me for repositioning a trailer, which..... Well, it isn't $15. Basically, they seem to try ripping you off every chance they get.

My advice is, stay away from this horrible, failing company.

If anyone has a suggestion for a good company, please let me know. I came to WST from Con-Way truckload, and I really liked Con-Way. I'm looking for something that can give me more than 2500 miles a week, all 48 states, good equipment, and if possible, does honor dispatch (paid for the load before completing the load.).

Full Discussion