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Prime Inc. reviews

2.4
(58)
$462 - $6,731/week

Summary

Overall

Home Time

Equipment and Maintenance

Dispatchers and Managers

Salary Surveys

$462 $1,804 $6,731
weekly average

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Ratings and Reviews

Former Employee - Apr 4, 2025

3 year's solo 1 year team Everything is fine until you make your own personal decision(s) as a 1099 (their lease program allows for it) contractor. IF you reject certain loads and tell them the stipulation(s) most companies say "ok" and move on, however my FM wouldn't accept no for an answer and always gave a zesty attitude back whenever I rejected/went for home-time and stayed longer/changed my plans. Night dispatch/weekend Dispatch is as useless as an inflatable dartboard. Don't count on them to answer the phone. I personally have sat 2~ hrs multiple (8+) times awaiting an answer from J's board. The moment I sent a QualComm message stating as such "all the sudden" the dispatcher picked up the phone/DID attempt to call back. DRIVER FACING CAMERA- activates at the start of your day after you move past 5mph, (yes even in personal conveyance/yard move etc.) DRIVER FACING CAMERA -yells at you for yawning "too much"(PLEASE STAY ALERT) - Not a sign of needing rest but IS a sign of lack of oxygen DRIVER FACING CAMERA- is rolling 24/7 except when the key is off for 5m~ post driving movement. OUTWARD FACING CAMERA- rolling 100% all the time no issues with that but that would be to protect the driver's job (unlike driver facing camera) Prime is Self insured, don't let them fool you about premiums/rates money being saved by all these "features". It's to excuse their responsibility in the event that YOU goof up. If you don't goof up and IT IS 100% the other parties fault they WILL not back you up IF it is NOT in their financially best interest to do so. They WILL handle tickets for you one way or another They WILL NOT dispute MOST DOT violation(s) as it is up to the Head state trooper to side with the officer or the carrier and they want to protect their CSA scores and not make enemies with state police... Good luck! Lease = 1250-1400~ a week. (you will pay for most basic repairs and have some pennies deducted for a tire account) Split Revenue for 1099 LEASE OP (reefer) is 72% YOU 28% them I did not do company so I do not know the average pay. Company Trucks are governed to 62 MAX with and w/o cruise on. Lease trucks are governed to 65 MAX with and w/o cruise on. Op Authority holders - your insurance, you're ungoverned/no driver facing cameras etc. O/O -Their insurance, their rules/governor/safety equipment installed MANDATORY. 500/1,000$ fee for pets as a deposit for the smell/damage they can cause. Equipment is all new(er) and does have faults at times but they handle it quickly They will prorate tires at end of lease/at start of lease Tire bay(s) will try to get rid of their patch/recaps onto the drivers (it is prorated but still...) Most customer(s) are decent but cheap freight always has cheap attitudes. If you want home time , sadly you need to ask (or tell them if 1099) that you need the day prior-day post or else they will plan to book you to be busy up until the evening of the first day off and working on the last day off. ex. "I NEED Jan 6th-10th off for surgery/dr/family" etc. Jan 4th you're 5 states over and they send you a PrePlan that drops on Jan 6th at 1200-1800~ They will then send messages on the 9th asking about loads picking up on the 10th midday (you said you were off these days and as a 1099 you reserve that right) TLDR ask for the day(s) prior and post (if you choose to come here) The CEO is awesome The Instructor's AT THE FACILITY are awesome Most trainer's have good intentions but are VERY UNEXPERIENCED and SHOULD NOT BE TRAINING. Prime throws people with 3/6/9/12 months experience into training to force their number of lease operator's/revenue up. So you have children trying to teach children basically (in the hundreds-thousands). Prime is playing a numbers game in terms of driver retention, most cdl jobs have high turnover so if they get you while you're fresh MAYBE you'll stay longer. Their sales/dispatch/marketing strategy is the average revenue per driver/truck/team/loading areas. THEY WILL TRY TO SHOVE Lease onto you. If you are not a Go-Getter and just trying to get your feet wet until you're smart enough to know what you're doing, DO NOT START with lease. Take your 3-6months with these companies to figure your skills and work flow out. Prime has their loads/loard boards etc. leased out as freight for other companies such as Transport America/Steven's Transport etc. - They are all basically the same collective. You will be nickel-and-dimed for everything from the lease, please take pictures and write down EVERY SCRATCH interior/exterior wise etc. They charged the last driver for the repair-didn't fix the issue- then rushed the lease into inventory for you to pick up. -One lease turn in that I did , truck was washed 20 minutes before going into the inspection bay for turn in...Dripping wet LITERALLY, STILL got charged for ANOTHER truck wash. You could have the truck spotless and they will still charge 3-600$ for a cleaning fee(interior) (no pets, no odors) probably more if you had pets and B/O etc trapped in there. Take notes, leasing through your carrier is MAJOR money grab and deferment of responsibility (financially and physically) OFF the carrier and all onto you. IF they can they WILL try their BEST to defer it off onto someone else.

Pros

It's for starter's only

Cons

Staying at this carrier

Home Time
Equipment and Maintenance
Dispatchers and Managers

Former Employee - Apr 3, 2025

That company is in decline. They want perfect drivers in an imperfect world, especially with cameras. No one will be able to meet their demands. The cameras do not take into account the context of a situation, it only sends an alert through Artificial Intelligence. Just that, but it does not understand the context. So it causes many problems.

Pros

Equipment

Cons

Face Cameras, They are passive aggressive. They never make mistakes, they think they know everything and people who don't know how to drive a truck want to tell you how to do it, in the end, they are always right and the driver is wrong.

Home Time
Equipment and Maintenance
Dispatchers and Managers

Current Employee - Apr 1, 2025

Been here for 8 months. The dispatch is terrible. If u make to much they cut you off or they’ll give you crappy loads the following weeks. I’m a new trucker and I have no choice but to stick around and save my money for my own while I gain experience. The dispatchers are a bunch of kids at the Springfield terminal. They will charge you for everything.

Pros

I know there’s better companies out there.

Cons

The dispatcher are terrible.

Home Time
Equipment and Maintenance
Dispatchers and Managers

Former Employee - Mar 13, 2025

DO NOT LEASE!!! They are lying about how much they pay you. Drivers are in denial about how little they really make. Go company or work somewhere else as company. Never lease a truck. You'll be paying them to work!

Pros

They have very nice terminals...

Cons

They will con you into leasing with their slow trucks

Home Time
Equipment and Maintenance
Dispatchers and Managers

Current Employee - Feb 25, 2025

As a team driver we grossed in 4 months 120k and out of that we took 4500 a month each back before taxes.You can make more flipping burgers and be home everyday with your family. That's not money and on top of that my CPA after looking at all my settlements said that Prime is taking a lot more than 28% cause the number don't add up.Also you will get threatened if you deny a load that you might have to sit for 3-4 days until they can find you a load.They say it's no forced dispatch but in reality it is.Your dispatch is going to pull that brakes on you if you make too much in a week and will make sure you just make enough to cover the truck payment and put a little in your pocket to cover some bills at home and have some money for food and a drinks for a week before next paycheck.If you request home time your dispatcher with act sound very disappointed and say you have stayed out long enough when you have been out for over 2 months.Sometimes they will get you home the day you requested but usually it's a day or 2 later.Some of the recruiters are rude as rude can be.If you drive team and you are at the terminal get ready to leave and your teammate is driving out and you're sleeping they will wake you up to do a random drug test otherwise the truck can't leave the terminal they say.All these in facing cameras are BS and they will ding you for grabbing your drink or anything you do.Plus I've have the camera turn on when I was parked for they night 3 or 4 times.Dont think that's the only camera that they have watching but also the camera on the geotab is watching you too.Now a few good things about prime is some of their terminals are pretty decent and they do have a good training program but that's about it.Stay away from their lease programs cause it's made just for the company to make money and not really the drivers to what they should. They always complain that freight is very low in pay all year round which is BS.

Pros

Training program and some terminals

Cons

Way too many and don't lease at all.

Home Time
Equipment and Maintenance
Dispatchers and Managers

Salary Surveys

Owner Operator - 4 Years CDL Experience

Surveyed in Springfield, MO on Apr 4, 2025

$1,154 per week

Current Employee

No

Owner Operator - 5+ Years CDL Experience

Surveyed in on Apr 3, 2025

$1,442 per week

Current Employee

No

Company Driver - 1-5 Months CDL Experience

Surveyed in Pittston, PA on Mar 13, 2025

$462 per week

Current Employee

No

Owner Operator - 5+ Years CDL Experience

Surveyed in Springfield, MO on Feb 25, 2025

$1,039 per week

Current Employee

Yes

Owner Operator - 5+ Years CDL Experience

Surveyed in Pittston, PA on Jan 1, 2025

$2,115 per week

Current Employee

Yes

Discussions

Getting into UPS Freight...

Sean_Memphis

Feb 12, 2015

Getting into UPS Freight...

Prime has highest training pay. 600 bucks a week for all 4 weeks before taxes.Crst makes u team drive wit u another newbie after training with trainer. Swift and Crengland has low pay after training. Good Luck !!!

6 months at Prime, Inc.

evofd

Aug 8, 2016

6 months at Prime, Inc.

Been 6 quick months with Prime now and they have kept me very busy....

I do lease from them and and although I have read many terrible experiences regarding leasing I have yet to have a bad one. Avg pre-tax income is currently 55 cpm after expenses. Avg'ing about 3kmi per week and out for a month or two at a time...so not home much. Already received Top Driver for month and got a small bonus. So I have to say Prime has really come thru with flying colors for me. If you are thinking of driving for Prime and have any questions feel free to send'em...I do not get on here daily so be patient and I'll respond as soon as I can. Drive safe!

Prime Inc tanker YouTube

moose97

Feb 1, 2016

Prime Inc tanker YouTube

Q: I am considering going with Prime on either reefer or tanker, I have experience in both. Do you have any insight as to what the pros and cons are of tanker v reefer? Do you think that geographic location is a factor in which would be a better choice? I am in Florida on the east coast.

 

Do you lease or company driver?

 

Thanks for the info, it is very timely. I look forward to watching your videos.

 

A: Almost everything you have asked is answeredin one of my videos. The short answers are:

 

Tanker is fewer miles, but different pay to make up for the fewer miles, so I see it as not having to work as hard as reefer for the same pay.

 

Depending on exactly where in Florida, tanker may not work for you. Contact recruiting to see for sure.

 

Lease.

 

Enjoy the videos and comment if you have more questions

PSD training with Prime Inc.

Calvin Stewart

Feb 29, 2016

PSD training with Prime Inc.

First, take everything you experienced at swift with regards to pay and accounts and throw that out the window. Prime doesn't do stupid accounts. Second, the rate you get paid in a Walmart account is more then regular otr. When I ran the Walmart account I was averaging $.53/mi. They pay you really well for running walmart accounts.

 

The lease purchase program requires a $14,000 down payment and an additional $1,000 if you want the apu. There is no waiting period for that.

 

The regular lease program you can enter as soon as your training is done. Don't recommend that though. Drive company until spring of next year. I say that because by the time you finish training and then 6 months solo you'll be right smack dab in the middle of winter. Not a good time to come on board as a lease driver. Freight is low from the first of the year to March/April. Unless you're familiar with running a successful business that is profitable I would wait.

 

As a company driver you're taken care of very well and usually first over lease trucks.

 

Just remember, prime is way different from swift. Leave all your past baggage at the bus station and keep an open mind. Don't compare everything to how swift was or did it. It'll make the transition to a real company easier for you

PSD training with Prime Inc.

darthanubis

Mar 19, 2016

PSD training with Prime Inc.

With the attitude your displaying here. Swift's loss, Prime's gain. You'll do fine!

There is a wealth of information in this forum and even real Prime drivers are more than happy to share, exchange numbers, the whole bit. I've been taking care of very well in my last 8 months. This is my first trucking experience. I've done company for eight months and just went lease. There have been bumps along the way, but nothing directly related to the company. Just individual personalities as with anywhere. My year will be up in August, and unless I'm offered something super sweet in the Southeast, regional, sick of winters, I'll be staying with Prime. If I do get the itch to move, I'm making sure it's on great terms, because I could see coming back to Prime. I'm hoping I can get a good SE regional with Prime.

 

Anyway, this ain't about me.

 

Good luck to you driver!

Interested in Prime Inc.

Ryan Brooks

Jul 28, 2015

Interested in Prime Inc.

Question: When you go to Prime in Missouri, how do they have you claim residency in that state if you really live in another state? They have you get a Missouri permit and cdl A. Do you have to transfer it back to your home state or can you keep the MO cdl?

 

A: You get a MO CDL then must transfer it back to your domicile state.

Prime Inc. or KLLM/FFE Transport to begin a trucking carreer?

pauly66

Feb 12, 2016

Prime Inc. or KLLM/FFE Transport to begin a trucking carreer?

I worked for Prime for almost 6 months; no one pushed the Lease program. Once I stated I wanted to go company, no one else mentioned the Lease program again.

 

I would say that Prime is an excellent place to get get your CDL and gain some experience. The facilities are top notch. There equipment is very good. They pay, I believe to be the best while you are in training.

 

And Prime is 62 mph for company trucks on cruise control, foot on the pedal its 58 mph. They take safety and fuel economy very seriously and you are compensated well for your performance on both.

Prime Inc. or KLLM/FFE Transport to begin a trucking carreer?

pauly66

Feb 14, 2016

Prime Inc. or KLLM/FFE Transport to begin a trucking carreer?

If you looking to be trained properly Inwould recommend Prime if you don't have a cdl. You can go to their truck school and it's free if you work for them 1 year. Their PSD trainers earn their $ via bonuses for you passing your skills test with the least amount of retries. This basically requires them to teach you how to back up a truck and drive since their goal isn't actual miles. After getting your CDL, if you lucky, you will have same trainer for TNT training and run much harder. Neither is perfect like any other set up but I've come across drivers from both companies who struggled to back into a parking spot. Those normal attended a truck school outside Prime. Not many companies will take the time to train you do drive the truck properly without focusing on miles at the beginning of you use them to get a CDL. Their main terminal is across the street in from MO Department of Transportation so things aren't as loose as it was when I got my CDL via CR England.

Prime, Inc Lightweight International Prostar & Freightliner Cascadia Video Tours

moose97

Oct 8, 2015

Prime, Inc Lightweight International Prostar & Freightliner Cascadia Video Tours

To be clear, I'd definitely want a full size if I was OTR (and with Prime's current options, would lease a Freightliner Midroof). First off, I'm 6'7". Second, just have more storage space plus the cabinet for a real fridge (which I'd have) if I wasn't home as much. All this said, if I was told that I had to have this Int'l as an OTR truck, I could make it work - and guys make both the Int'l and Freightshaker LW's work as OTR trucks. Just know that they have their limitations, plan for them and you'll be fine.

New Driver for Prime Inc.

smalloy

Apr 6, 2015

New Driver for Prime Inc.

Welcome to Prime! I started Nov 3rd, and now I'm driving alone and its great. Just pray you get a good Trainer. And everything else you need to know is at the link above...

New to Prime INC - What to expect (Springfield edition)

silenteagle

Dec 6, 2012

New to Prime INC - What to expect (Springfield edition)

Welcome to the thread that I hope will explain what you are going to experience when you arrive at our facilities in Springfield Missouri. Most of you will be riding the dog (Greyhound) from wherever you are to our terminal. Make sure you have the phone number for the Prime shuttle. They will come get you from the bus station and drop you off at The Campus Inn (Prime's hotel and training facility).

When you arrive at the hotel you will check in and receive a room.The hotel DOES NOT COST YOU ANYTHING WHILE IN TRAINING. If it is late, or just after a meal has ended, they will give you a boxed lunch that has a sandwich and some other goodies. (If you have high BP due to sodium, don't eat the ham sandwich) If you are starting from scratch (no CDL) you will be sharing a room with someone. Others with a CDL that are just transferring from another carrier will probably be given a room to yourself, but don't expect it. (availability drives this) Look around, get your bearings and get yourself situated in the room. There are a few restaurants nearby, and a WalMart just a block away. (Go to the front of the hotel, look left, and start walking toward the Culvers restaurant, Wally world is just past this place.) There is an Applby's by the WalMart, but let me remind you,DO NOT DRINK ALCOHOLIC BEVERAGES WHILE YOU ARE IN ORIENTATION! You will find yourself on the curb in front of the Oasis, paying your own way home. 

Meal Card: If you arrive early in the day you will probably get a meal card from the cafeteria. If you arrive late, you will get it at breakfast or lunch the next day. This card is your food for the week. It does not buy you everything you want, as each meal has a price limit that will get you the main meal and a drink. You will have to pay the difference if you want more than the basic meal. 

Money: I would recommend bringing $200 with you. $100 will be the fee Prime charges you, $50 for your CDL permit, and $50 spending cash because sometimes the meal just doesn't fill you up, or you need that soda and candy bar just to stay awake. You shouldn't need more than that.

You should be given a packet with a bunch of application questions and stuff to fill out. Make sure you fill it out as soon as you can. You will need it completed on day one. It will be used for your background interview. The packet will be a repeat of most of the information you provided to the recruiter. DO NOT LIE OR TRY TO HIDE ANYTHING! All trucking companies must investigate every applicants work, driving, and criminal history. EX: If you have a misdemeanor for peeing in public, tell them.

Day one of orientation is hectic and confusing, so get a good night sleep.