Inland Xpress reviews

Mind Boggling! This is the only word that comes to mind when i think of Inland Xpress and how they operate withing this industry. My brain is truly numb at how this company approaches conflict, compensation and expectation. There appears no real business plan which is a positive because this company will never be a Franchise. Everything is dumped upon the driver to complete. You are not just a Professional Driver, you are the Field HR, Payroll and receptionist..., however, whatever you submit for compensation will be edited to fit their budget not your time or effort. Detention is a joke and constantly redefined. Miles are payed as unloaded or loaded. I thought a mile was a mile regardless of how heavy your haul. Many empty promises of big money! The fleet is supposed to be under the reputable Samsara Navigation, Equipment, Documents, and GPS but it doesn't operate correctly leaving the driver, dispatch and management questioning each other. Theres the threat of not being paid for untimely submission of paperwork. I wonder how the Labor Dept would view that? I dont understand why the paperwork is the Drivers responsibility when the Shipper/ Receiver can just as easily forward their documents to any HR/ or Billing Person within the Corp. The Driver should only be responsible for the Manifest leave billing to the sales dept.

A Critical Review: Management, Accountability, and Retention Issues Based on my experience and observations, this company displays a mixed environment with both strong and weak aspects. While the recruitment team consistently met its goals and contributed positively to staffing, broader issues related to management practices and retention highlight systemic problems that impact long-term success. Strengths Recruitment Results: The recruiting team regularly met its targets, playing a key role in staffing. However, recruitment alone cannot guarantee retention, and the company’s focus on hiring seems insufficient given the ongoing turnover challenges. Employee Effort: Many employees, especially within recruitment, show dedication and hard work. Unfortunately, their efforts are often undermined by issues within the company's management and culture. Weaknesses Lack of Accountability and Structure: The company struggles with enforcing clear, consistent management practices. A lack of structure and accountability, especially when employees bypass standards, leads to issues like high turnover. Clear expectations and policy enforcement are critical for maintaining operational efficiency and morale. Double Standards and Unprofessionalism: Leadership fails to uphold professional standards. For example, a manager disregarded safety rules by using a cellphone while driving—an action that undermines the company's safety policies and sets a poor example for employees. Reactive Management: The company’s approach to change is largely reactive, not proactive. Employees who offer feedback or suggest improvements often face negative consequences, fostering a culture of fear instead of one that encourages growth and innovation. This creates stagnation and discourages valuable input from staff. Retention Issues Beyond Recruitment: While recruitment is crucial, retention depends on several factors the company has neglected: Onboarding and Training: A lack of effective onboarding leads to frustration and disengagement, contributing to early turnover. Management and Leadership: Poor management practices and a lack of support for employee development drive dissatisfaction. Company Culture: An indifferent or negative work culture results in disengaged employees, further increasing turnover. Compensation and Work-Life Balance: The company fails to offer competitive pay or respect for work-life balance, both of which are key to retaining employees. Failure to Adapt to Industry Realities: The company seems unaware or unwilling to adapt to the broader industry challenges, such as high turnover rates and the need for strong leadership, competitive compensation, and work-life balance. Fear of Accountability: A significant barrier to growth is the company’s avoidance of holding employees accountable. This creates an environment where mediocrity is tolerated, and accountability is seen as optional, contributing to a cycle of poor retention and performance. Recommendations Implement Clear Management Standards: The company must establish clear, consistent management standards and ensure leaders are trained to hold employees accountable. This would foster a disciplined and efficient work environment. Enhance Company Culture: A positive, respectful culture that values feedback and innovation is crucial. The company needs to address concerns about inconsistent behavior and encourage open communication. Strengthen Onboarding and Career Development: A structured, comprehensive onboarding program is essential for retaining new hires. Offering ongoing development and mentorship opportunities will also improve long-term engagement. Adapt to Industry Realities: Recognizing the importance of competitive pay, flexible work schedules, and a supportive work environment is critical to competing in an industry marked by high turnover. Conclusion While the company has potential, it faces significant management and structural challenges. Success in recruitment is overshadowed by an ongoing failure to address retention, accountability, and leadership consistency. A more proactive, data-driven approach to employee engagement is needed. Without meaningful changes in these areas, the company will likely continue to struggle, despite the hard work and dedication of its employees

The equipment is close to new, everybody especially managers and dispatch I have fun with!! Coworkers are GREAT!!! Been here since August and have no plans on going anywhere, even got my girl in school to come here and work! Just give it a try and hopefully you can come work and make new friends as well!!

I have had the pleasure of working with Inland Xpress for over two years, and during this time, I have consistently observed the company's genuine commitment to its drivers' well-being and success. The owner goes above and beyond, demonstrating a level of care and support that is rare in this industry. Communication is highly valued here, and the company is always willing to work collaboratively with drivers to address any concerns and ensure their success on the road. The dispatch team is exceptional, always striving to meet our needs and providing prompt assistance when necessary. They are easily accessible, and the dispatch manager, in particular, stands out for her dedication to ensuring both safety and success for all drivers. The maintenance team also deserves commendation for their efficiency and professionalism. Any issues I’ve encountered with my truck have been addressed quickly, minimizing downtime. Additionally, the safety manager consistently provides helpful weather updates, helping drivers stay informed and safe. Inland Xpress truly prioritizes the safety, well-being, and success of its drivers, creating a supportive and professional work environment.

Been working here for few months, so far I have no complained. Everyone works in the office are very nice, polite and professional. Dispatch department are my favorite people, good communication and they get you moving. Thank you.